Senior Workspace Experience, Operations Manager

Jones Lang LaSalle Americas, Inc.

. Own day-to-day onsite operations and service delivery across two commercial office locations .

Posted 9/21/2026full-timeParramatta • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in integrated facilities management, operational risk management, and compliance frameworks, with a strong focus on client satisfaction and continuous improvement. Proven ability to lead teams, manage vendor performance, and ensure adherence to WHS regulations and standards.

Highest-signal resume keywords

Integrated Facilities ManagementOperational Risk ManagementWork Health and Safety (WHS) ComplianceVendor Performance ManagementClient Engagement and Satisfaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational OversightPerformance ManagementBudget PlanningService Delivery ManagementCrisis LeadershipSLA ComplianceContinuous ImprovementProcurement GovernanceCritical Environment OperationsCommercial Office Management

Soft Skills

Excellent CommunicationNegotiation SkillsInfluencing SkillsStakeholder EngagementTeam Leadership

Industry Keywords

Facilities ManagementWorkplace ServicesProperty ManagementFinancial ServicesRegulated Environments

About the role

Key responsibilities & impact

Own day-to-day onsite operations and service delivery across two commercial office locations
Provide operational oversight, governance, and performance management for service delivery across regional offices and retail branches
Deputise for the WE&O Lead, ANZ as required to ensure continuity of operational leadership
Build working relationships with site stakeholders and understand operational priorities, service issues, and local requirements
Act as the primary operational point of contact for Workspace Experience & Operations matters
Support reporting on operational performance, risks, initiatives, and outcomes
Partner with site stakeholders, delivery partners, and other service lines to deliver an integrated approach
Lead operational reviews with site stakeholders and vendors, tracking actions through completion
Support client satisfaction through engagement, issue resolution, service recovery, and continuous improvement
Support budget planning, track spend, maintain cost control, and support procurement governance
Manage vendor performance, SLA compliance, delivery quality, commercial discussions, and efficiency initiatives
Ensure service delivery meets client scope, JLL standards, and local statutory obligations
Review operational dashboards and service performance to ensure timely, quality outcomes
Ensure compliance with WHS, engineering, environmental, and operational procedures and controls
Maintain Standard Operating Procedures across commercial, regional, and branch sites
Respond to critical incidents and escalations and provide emergency response and crisis leadership
Ensure KPIs, SLAs, asset registers, planned preventive maintenance, statutory maintenance, and service contracts are effectively managed
Ensure planned, reactive, and corrective work orders meet quality and time standards
Ensure staff and vendors are trained, inducted, accredited, and compliant
Support workplace experience initiatives that enhance engagement, productivity, and satisfaction
Support Critical Environment Management standards and coordinate engineering incident responses
Document and mitigate engineering risks, maintenance gaps, and critical asset issues
Drive continuous improvement and sustainability initiatives
Support audits, inspections, and closure of corrective actions

Requirements

What you’ll need

5+ years of experience in integrated facilities management, workplace services, or property management, including experience in a leadership or management capacity
Experience working with financial services clients or in highly regulated environments
Demonstrated experience in operational risk management, compliance frameworks, and health & safety leadership
Knowledge of Work Health and Safety (WHS) regulations and standards in Australia essential
Excellent communication, negotiation, and influencing skills with the ability to engage effectively with C suite executives, senior stakeholders, vendor partners, and diverse teams
Experience in critical environment operations, commercial office management, and retail facilities

Benefits

Comp & perks

Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices