Soft Services Manager

Jones Lang LaSalle Americas, Inc.

. Serve as the primary client contact for soft services operations across industrial, Class A office, and airport facilities .

Posted 9/15/2026full-timeVancouver • Oregon • United StatesMid-LevelSenior💰 $72,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilities management, including vendor oversight, contract negotiation, and compliance with government standards. Proficient in managing soft services operations across diverse environments while ensuring quality and safety standards are met.

Highest-signal resume keywords

Facilities Management ExperienceVendor Oversight ResponsibilitiesContract Negotiation SkillsCMMS Platform ProficiencyOSHA Safety Standards Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Performance ReviewsContract Compliance AuditsBudget TrackingProject ManagementRFP ProcessesService TrackingFinancial ReportingGovernment Contract CompliancePest Control ManagementLandscaping Oversight

Soft Skills

CollaborationCommunicationProblem-SolvingNegotiationEmergency Response Coordination

Tools & Technologies

Microsoft Office SuiteCorrigoCMMS PlatformsFacility Management Software

Certifications & Qualifications

REAL ID Compliant IdentificationValid Driver's License

Industry Keywords

Soft Services ManagementClass A Office BuildingsIndustrial FacilitiesAirport PropertiesEnvironmental Compliance

About the role

Key responsibilities & impact

Serve as the primary client contact for soft services operations across industrial, Class A office, and airport facilities
Oversee janitorial, pest control, waste management, landscaping, and related soft services contracts
Conduct vendor performance reviews and quality audits to ensure contract compliance
Maintain detailed government-account documentation, service records, vendor performance records, and budget tracking
Drive contract rebidding, evaluate proposals, negotiate terms, and onboard new service providers
Manage projects ranging from small improvements to large-scale initiatives
Collaborate with projects, finance, operations, sourcing, and safety teams
Respond to 24/7 on-call snow and ice emergencies and coordinate onsite response
Travel daily between multiple sites in a personal vehicle for inspections and stakeholder relationships

Requirements

What you’ll need

3+ years of experience in facilities management or soft services management with vendor and contract oversight responsibilities
Experience managing services at Class A office buildings, industrial facilities, or airport properties
REAL ID compliant identification required for site access
Valid driver's license and reliable personal vehicle for travel between multiple sites in the Portland and Vancouver metro area
Availability for 24/7 on-call snow and ice response, including ability to respond onsite during weather emergencies
Proficiency with Microsoft Office Suite and facility management software or CMMS platforms
Experience with government contracts requiring strict compliance, documentation standards, and regulatory adherence
Background in contract negotiation, RFP processes, and vendor onboarding within a commercial real estate, corporate, or government contracting environment
Experience using Corrigo or similar CMMS platforms for work order management and service tracking
Familiarity with budgeting, forecasting, and financial reporting for facility services
Knowledge of OSHA safety standards and environmental compliance related to building services
This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay