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Workplace Ambassador
Jones Lang LaSalle Americas, Inc.. Build community by connecting people with workplace solutions across Sydney offices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property and facilities management, providing premium customer service, and managing vendor relationships. Capable of conducting safety audits, financial process training, and ensuring compliance with occupational safety requirements.
Highest-signal resume keywords
Property ManagementFacilities ManagementCustomer ServiceVendor ManagementOccupational Safety
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget MonitoringInvoice ProcessingContinuous ImprovementEvent ManagementWorkplace InspectionsConcierge ServicesProcurementSLA ComplianceDisaster Recovery PlanningProblem Solving
Soft Skills
CommunicationPresentationAdaptabilitySelf-MotivationGoal Orientation
Industry Keywords
HospitalityCorporate Concierge ServicesLuxury ServicesStakeholder EngagementOffice Operations
About the role
Key responsibilities & impact- Build community by connecting people with workplace solutions across Sydney offices
- Provide premium customer service to staff and clients
- Act as a subject matter expert on supported office operations
- Attend stakeholder catch-ups and support the Sydney Ambassador team and Senior Workplace Manager
- Respond to enquiries and provide concierge services
- Manage room setups and assist with events
- Manage onsite contractors and inspect vendor work
- Assist with procurement and onboarding vendors into the finance system
- Build relationships with contractors and account managers
- Streamline processes and consolidate vendors where possible
- Process invoices before financial cutoff dates
- Monitor work orders, vendor follow-ups, SLA compliance, and budgets
- Identify budget variances, savings opportunities, and accounting errors
- Support financial process training and onboarding
- Conduct workplace inspections and raise work orders for maintenance
- Address staff concerns and maintain office standards
- Conduct safety audits and identify risks
- Serve as a first aider and/or emergency warden
- Participate in disaster recovery and business continuity planning
- Follow escalation and incident reporting procedures
- Ensure visitors are signed in for compliance tracking
- Solve complex problems and achieve work-order and financial KPIs
- Travel between Sydney CBD and Parramatta offices
- Perform other tasks consistent with the Workplace Ambassador role
Requirements
What you’ll need- Extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge services
- Strong administrative, communication, and problem-solving skills
- Proven experience in continuous improvement initiatives
- Professional and friendly corporate image
- Working knowledge of occupational safety requirements
- Strong presentation skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Self-motivated, confident, and energetic
- Flexible and able to adapt to rapidly changing situations
- Goal-oriented and able to focus on meeting performance targets
- Honest and trustworthy
- Ability to travel between Sydney CBD and Parramatta offices
- Ability to work on-site
Benefits
Comp & perks- Part-time employment
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities