Workplace Experience Program Manager

Jones Lang LaSalle Americas, Inc.

. Support program management across Guest Services, Art Program, Transportation, and Occupancy Planning for the Capital One account .

Posted 11/9/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $80,850 - $117,370 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in occupancy and space planning, leveraging data analytics for strategic decision-making while ensuring compliance with client contract requirements. Proven ability to manage client relationships and deliver exceptional service through effective communication and process improvements.

Highest-signal resume keywords

Occupancy PlanningData AnalysisChange ManagementClient Relationship ManagementAutoCAD Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOccupancy PlanningProject ManagementProcess ImprovementChange ManagementFloor Plan InterpretationKPI ComplianceSix Sigma MethodologyAdvanced Excel SkillsCAFM/IWMS Systems

Soft Skills

Critical ThinkingProblem-SolvingPresentation SkillsWritten CommunicationVerbal Communication

Tools & Technologies

MS OfficeAutoCADFMSManhattanTririgaArchibus

Industry Keywords

Corporate Real EstateWorkplace StrategyClient EngagementProgram ManagementService Level Agreements

About the role

Key responsibilities & impact

Support program management across Guest Services, Art Program, Transportation, and Occupancy Planning for the Capital One account
Partner with Capital One's Workplace Strategy Team to drive data-informed, enterprise-wide workplace decisions
Develop and manage client relationships and ensure expected service levels are achieved
Comply with client contract requirements and meet or exceed KPIs
Deliver exceptional service based on client feedback
Develop and implement management information reports
Develop and execute process improvements and program launches
Manage team trainings and development platforms
Maintain existing programs and create new programs and process improvements with cross-functional teams
Analyze data and metric variances, recommend and implement program changes and mitigation strategies
Participate in special projects and facilitate ad hoc project requests
Provide communications support for internal and external account marketing and communications, including online content management
Deploy Six Sigma-based process management and JLL best practices
Manage relationships with the Client’s Program SMEs and translate business objectives into JLL’s account business plan
Ensure data integrity of JLL internal resources and conduct periodic audits
Establish and deliver key account initiatives with the Account Leadership Team and Client
Identify savings, improvement opportunities, and innovative solutions
Provide regular reports and updates to clients and colleagues
Participate in a global ad hoc 'flow to work' team responding to emerging needs
Promote the value and success of delivered work

Requirements

What you’ll need

Bachelor's degree in Business, Real Estate, Architecture, Interior Design, or related field
5 to 7 years of strategic-level work experience in occupancy or space planning, including interior office planning or move/project management in a corporate real estate setting
Demonstrated critical thinking and problem-solving abilities
Proven experience leveraging data and analytics to drive insights and support strategic decision-making
Experience with change management and executive engagement
Ability to impact and influence senior leadership effectively
Strong presentation skills
Excellent written and verbal communication abilities
Advanced proficiency in MS Office, including Excel, PowerPoint, and Word
Ability to perform data analysis using pivot tables and complex formulas
Proficiency in AutoCAD for test fit option development
Proficiency in CAFM/IWMS database systems such as FMS, Manhattan, Tririga, Archibus, or similar platforms
Ability to work independently and collaboratively
Flexibility in learning and mastering new client-specific programs quickly
Willingness to embrace change and explore new methods and approaches in occupancy planning
Ability to read and interpret floor plans and conduct site assessments
Ability to travel at least 25% to assigned buildings or business units and regional sites
Candidates must be authorized to work in the United States without sponsorship

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health
Career development, recognition, wellbeing, benefits and pay through JLL’s Total Rewards program