Hospice Patient Care Manager

JourneyCare

. Ensure the team provides initial coordination of information with clients, family members, physicians, referral sources, facility staff, agency staff, and others involved in continuity of client care .

Posted 9/18/2026full-timeBarrington • Illinois • United StatesJuniorMid-Level💰 $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client intake and admission processes within hospice care, including proficiency in Electronic Medical Records (EMR) management and effective communication with clients and healthcare professionals. Strong focus on customer service and the ability to navigate complex payer systems.

Highest-signal resume keywords

Hospice ExperienceElectronic Medical Records (EMR)Customer Service SkillsInsurance VerificationMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information InputReferral Intake FormsCensus ReportingDocumentation AccuracyMedical Record Management

Soft Skills

Composure Under StressOpen Dialogue FacilitationTeam Collaboration

Certifications & Qualifications

Associates Degree Preferred

Industry Keywords

HealthcarePayersMedicareMedicaidClient Care Coordination

About the role

Key responsibilities & impact

Ensure the team provides initial coordination of information with clients, family members, physicians, referral sources, facility staff, agency staff, and others involved in continuity of client care
Inform referral sources, clients, family members, and physicians about response time and follow-up plans
Inform clinical office staff of potential admissions
Accurately document information in the client’s medical record
Input patient information into the EMR and update it with the correct level of care
Complete and copy necessary paperwork to prepare patient files for admission
Complete referral intake forms, copy referral information, attach it for clinical office staff review, and scan/upload referral information for admissions clinicians
Establish, maintain, and close patient EMR and paper charts according to regulatory and office guidelines
Mail, fax, or email required documentation as needed
Verify insurance coverage and collaborate to procure needed information
Create morning and evening census reports

Requirements

What you’ll need

Associates degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments
Minimum of two years’ experience working in hospice REQUIRED
Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client intake/admission
Ability to maintain composure in addressing stressful and/or challenging situations
Prior use of Electronic Medical Records (EMR), preferred
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
Monday-Friday 3PM-11PM schedule
Monday-Friday 11PM-8AM on-call expectations plus one shift every 12th weekend
Territory: Barrington, Deerfield, Crystal Lake, or Palos Heights

Benefits

Comp & perks

New competitive salaries
Generous time off packages
401K retirement plan with a generous company match
Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Merit Increases
Employee Discount Programs