Voice and Data Engineer

JSI

. Provide escalated Tier-2 technical support on voice networks .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $40,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier-2 technical support for voice networks, with a strong focus on VoIP technologies and network troubleshooting. Capable of managing customer support requests efficiently while ensuring compliance with international standards.

Highest-signal resume keywords

Voice Support ExperienceVoIP TroubleshootingNetwork ConfigurationClient-Driven SkillsTechnical Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Voice Network ConfigurationVoIPPBXCall Center/UCCXQOSUnity/VoicemailTicketing SystemsTroubleshootingPorting ActivityNetwork Performance Enhancement

Soft Skills

Team CollaborationClient Relationship BuildingEffective Communication

Industry Keywords

Technical SupportVoice NetworksLocal DIDInternational DIDToll-Free OrdersCustomer SupportConnectivity IssuesInternational Standards

Tech Stack

Tools & technologies

UnityVoIP

About the role

Key responsibilities & impact

Provide escalated Tier-2 technical support on voice networks
Perform voice network configurations and changes of various voice equipment to enhance performance
Process and monitor the ticketing queue, ensuring customer support requests are handled quickly, thoroughly, and efficiently
Support voice network technologies including PBX, Call Center/UCCX, VoIP, QOS, Unity/voicemail, long-distance and local carrier selection, and compliance with international standards and procedures
Process and follow up on porting activity for Local DID, International DID, and Toll-Free orders
Work on ongoing and short-term projects as outlined by management

Requirements

What you’ll need

An associate or bachelor’s degree in a related field is preferred; relevant work experience is acceptable in lieu of a degree
1+ years of Voice Support experience
2+ years of experience in a technical support role
Advanced understanding of VoIP and networks, including troubleshooting/fixing voice and network related problems
Well-developed client-driven skills and commitment to supporting company End Users’ connectivity issues
Ability to function well in a team and establish rapport, credibility, and trust with colleagues and clients
Proficient in English

Benefits

Comp & perks

Competitive salary + performance-based bonuses
Comprehensive benefits package (medical, dental, vision, 401(k))
Generous PTO and travel support
Ongoing professional development and educational opportunities