Service Billing Coordinator

JTEKT Machinery Americas Corporation

. Prepare quotations, requisitions, and documents related to customer account setup, invoicing, accounting, expense reporting, and/or payroll .

Posted 10/16/2026full-timeArlington Heights • Illinois • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, accounting functions, and project management while effectively utilizing cloud-based field service management systems. Proficient in preparing reports and maintaining strong relationships with customers and business partners.

Highest-signal resume keywords

Cloud-Based Field Service Management SystemBasic Accounting FunctionsAdvanced Customer Service ConceptsProject ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Accounting FunctionsProject ManagementCloud-Based Field Service Management SystemReport PreparationData Analysis

Soft Skills

CommunicationCustomer Relationship ManagementProblem Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointVoIP Multi-Line Phone System

Certifications & Qualifications

Post-Secondary Degree/Certificate in Customer Service

Industry Keywords

Customer Account SetupInvoicingExpense ReportingBilling DisputesMaterial Control

Tech Stack

Tools & technologies

CloudERPVoIP

About the role

Key responsibilities & impact

Prepare quotations, requisitions, and documents related to customer account setup, invoicing, accounting, expense reporting, and/or payroll
Communicate with local and remote customers and staff regarding billing disputes, scheduling, material control, and project tasks
Monitor on-site fulfillment of customer requests using a cloud-based field management system
Communicate with area management regarding escalated issues and resolution progress
Assist internal and external customers with transactions requiring service department resources
Route or directly address initial customer inquiries
Prepare reports and presentations by collecting and analyzing information and trends
Maintain relationships with frequent customer and business partner contacts
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent (GED, etc.)
3-5 years of experience/training with basic accounting functions / bookkeeping
3-5 years of experience/training with a cloud-based field service management system (FSL/Salesforce, Epicor ERP) is highly desired
3-5 years of experience/training with advanced customer service concepts and project management
Intermediate proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and related products
Preferred post-secondary degree/certificate or license in a field related to customer service
1+ year of experience/training using a multi-line phone system (VoIP) in an administrative/support role is highly desired

Benefits

Comp & perks

Excellent benefits, including health insurance with low premiums and deductibles
Company-paid Short- and Long-Term Disability and Basic Life & AD&D
Bi-annual bonus opportunity
Safe Harbor 401(k) match
10 paid holidays
15 days of PTO to start, with more earned over time
Annual sporting events, family events, holiday celebrations, and regular company updates with lunch
Training and advancement opportunities