Product Specialist

Jump - Advisor AI

. Manage the high-velocity, high-volume Jump Help Desk through Intercom .

Posted 9/24/2026full-timeDraper • Utah • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building relationships and delivering positive interactions. Proficient in managing customer inquiries and issues through technical interfaces while maintaining meticulous attention to detail.

Highest-signal resume keywords

Customer-Facing Technology ExperienceTop-5% Writing SkillsTop-5% Verbal Communication SkillsDetail-Oriented MultitaskingTechnical Interface Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional Relationship BuilderQuick LearnerIndependent Worker

Tools & Technologies

IntercomZoom

Industry Keywords

Financial AdvisorsEarly-Stage Technology CompanyCustomer SupportProduct Feedback

About the role

Key responsibilities & impact

Manage the high-velocity, high-volume Jump Help Desk through Intercom
Respond quickly and professionally to financial advisors’ questions, issues, and requests
Track pending customer issues and keep customers updated on their status
Debug and resolve customer issues during live Zoom calls
Deliver positive, customer-focused interactions
Develop deep expertise in Jump and educate users on its features
Record customer feature requests and recurring issues for product and engineering teams
Help establish Jump as a trusted category leader
Contribute to building an exceptional workplace

Requirements

What you’ll need

College degree required
High-performing student in high school and college
Helpful if you have 1–5 years of professional experience, preferably in a customer-facing technology role; new college graduates are also considered
Top-5% writing and verbal communication skills
Ability to learn and work quickly and independently
Meticulous, detail-oriented, and able to multitask
Professional and personable relationship builder
Comfortable using technical interfaces and thinking methodically about technical issues
No programming, math, or AI knowledge required
Excitement about working at an early-stage technology company
Interest in helping financial advisors leverage AI
Must be a resident of the United States
Able to commute to Jump’s office in Draper, Utah, for the primarily in-person role
Able to attend an in-person interview in Draper, Utah if selected
Must answer whether employment-visa sponsorship will be required

Benefits

Comp & perks

Equity
Flexible PTO
$500 WFH stipend
$0 premium health plan for your family
Dental, vision, life, disability, indemnity, and other ancillary benefits
401k, HSA, FSA, dependent care FSA, and commuter tax savings programs
Laptop and $500 budget for workspace setup
Paid parental leave: 2–4 weeks non-birthing and 6–16 weeks birthing, depending on tenure