Director of Global Account Management

JumpCloud

. Lead, scale, and inspire a global team of 20+ account managers and 3 team managers .

Posted 10/28/2026full-timeRemote • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading account management teams, driving customer growth, and executing upsell and cross-sell strategies within a SaaS environment. Proficient in engaging with technical customers and translating complex software capabilities into business value.

Highest-signal resume keywords

Team LeadershipAccount Expansion StrategiesSaaS Sales ExperienceCustomer Relationship ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue RetentionUpsellingCross-SellingAccount PlanningABMPricing StrategiesQBRSaaS Platform SellingCustomer Growth

Soft Skills

InspirationCreative Problem-SolvingOutcome OrientationCollaborationFacilitation

Tools & Technologies

Cybersecurity EcosystemDirectory ServicesLDAPRADIUSSAMLMulti-Factor AuthenticationMDM

Industry Keywords

Global Customer SuccessSales OperationsTechnical Software PlatformsEnterprise CustomersHigh-Growth Companies

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead, scale, and inspire a global team of 20+ account managers and 3 team managers
Manage account management leaders and drive account expansion, cross-sell opportunities, and customer growth across the Americas, EMEA, APAC, and India
Engage with JumpCloud’s product suite and cybersecurity ecosystem
Help account managers translate complex platform capabilities into business value for CIOs, CISOs, and IT Directors
Own global Net Revenue Retention and expansion targets
Drive upsell, cross-sell, and platform adoption strategies within the existing customer base
Define account planning, ABM, pricing, QBR, and other account management best practices, programs, standards, and processes
Partner with Product Marketing, Product Management, Alliances, and Professional Services to communicate customer feedback, shape product roadmaps, and ensure a high-touch customer journey
Connect directly with customers at all levels to develop the Account Management function
Drive strategic initiatives with Sales, Professional Services, and Product Marketing
Partner with Marketing to ensure a consistent brand experience
Report directly to the SVP of Global Customer Success and collaborate with executive leadership

Requirements

What you’ll need

8+ years of experience leading and managing teams of account managers
Demonstrated track record of driving proactive expansion within existing accounts, increasing ARR, securing upsells, and retaining key customers
3+ years of experience selling a SaaS platform for a high-growth US-based company into customers in multiple geographies, including enterprise customers in the US
Experience working with technically complex software platforms and selling to technical customers
Strong ability to inspire all levels of the team
Ability to listen, articulate positions, advocate for customers, challenge assumptions respectfully, and give and receive feedback with grace
Creative problem-solving ability to identify obstacles and viable solutions
Outcome orientation and ability to create collaborative paths to achieve desired outcomes
Excellent communication, collaboration, facilitation, and presentation skills at all organizational levels and with customers
Must be located in and authorized to work in India
Must speak and write English fluently
Bonus: Direct experience leading sales operations/deal desk team members
Bonus: Domain-relevant experience with directory services, LDAP, RADIUS, SAML, MultiFactor Authentication, MDM, or similarly complex technologies

Benefits

Comp & perks

Remote work within India
Supportive coaching and continuous growth culture
Opportunity to share and grow expertise
Collaboration with global teams and executive leadership
Equal opportunity employment