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About the role
Key responsibilities & impact- Operate portfolio planning, product prioritization lists and dashboards, governance, dependencies, risks, and Product Business Reviews
- Own executive, SLT, and Board-level Product reporting
- Own Pendo strategy, instrumentation governance, dashboards, and adoption insights
- Operate PIM intake, prioritization, disposition, and customer close-loop practices
- Own the Customer Advisory Board operating model, agenda, insights, and follow-through
- Maintain use-case, capability, GPL, PMF, and package/SKU mappings
- Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis
- Improve existing planning, KPI, and reporting processes
- Build AI agents and workflows to automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work
- Act as a high-trust operating partner by identifying weak evidence, forcing decisions, and ensuring agreed actions close
- Report directly to the SVP Product
Requirements
What you’ll need- Product strategy and Product Operations judgment or similar Product Management background
- Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging
- Able to work directly with executives while personally building analyses and operating mechanisms
- Demonstrated ability to use AI tooling and build practical agents or workflow automations
- Commercially minded and willing to challenge low-value activity
- Ability to work frequently synchronously with Product Leadership and partner with team members globally
- Must be located in and authorized to work in Mexico
- Fluent spoken and written English required
Benefits
Comp & perks- Remote work within Mexico
- Opportunity to work with global teams and talented colleagues
- Supportive board and seasoned executive team
- Equal opportunity employment