Director, Product Strategy and Operations

JumpCloud

. Operate portfolio planning, product prioritization lists and dashboards, governance, dependencies, risks, and Product Business Reviews .

Posted 10/9/2026full-timeRemote • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Strategy, Product Operations, and Portfolio Management, with a strong focus on utilizing AI tooling for workflow automation and reporting. Proven ability to collaborate with executives and cross-functional teams to drive product performance and customer insights.

Highest-signal resume keywords

Product StrategyProduct OperationsAI Tooling and Workflow AutomationPortfolio ManagementSaaS Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementPortfolio PlanningKPI ReportingPricing AnalysisCustomer ResearchGovernanceRisk ManagementProduct Performance AnalysisPendo StrategyAutomation

Soft Skills

High-Trust PartnershipDecision-MakingCollaborationCommercial MindsetCommunication

Tools & Technologies

PendoAI AgentsDashboardsProduct Business ReviewsCustomer Advisory Board

Industry Keywords

SaaSProduct OperationsProduct PrioritizationCustomer InsightsGlobal Team Collaboration

About the role

Key responsibilities & impact

Operate portfolio planning, product prioritization lists and dashboards, governance, dependencies, risks, and Product Business Reviews
Own executive, SLT, and Board-level Product reporting
Own Pendo strategy, instrumentation governance, dashboards, and adoption insights
Operate PIM intake, prioritization, disposition, and customer close-loop practices
Own the Customer Advisory Board operating model, agenda, insights, and follow-through
Maintain use-case, capability, GPL, PMF, and package/SKU mappings
Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis
Improve existing planning, KPI, and reporting processes
Build AI agents and workflows to automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work
Act as a high-trust operating partner by identifying weak evidence, forcing decisions, and ensuring agreed actions close
Report directly to the SVP Product as a director-level, hands-on leader

Requirements

What you’ll need

Product strategy and Product Operations judgment or similar Product Management background
Comfort with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging
Ability to work directly with executives while personally building analyses and operating mechanisms
Demonstrated ability to use AI tooling and build practical agents or workflow automations
Commercially minded and willing to challenge low-value activity
Ability to work frequently synchronously with Product Leadership and partner with team members globally
Fluent spoken and written English
Must be located in and authorized to work in India

Benefits

Comp & perks

Remote-first work arrangement within India
Opportunity to work with teams across 15+ countries
Professional growth and expertise-sharing opportunities
Supportive board and seasoned executive team
Equal opportunity employment