Implementation Consultant

JumpCloud

. Guide direct customers and partner organizations through scalable implementation and onboarding project plans .

Posted 9/29/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in identity and access management, with a strong focus on customer onboarding, project management, and technical support. Proficient in executing platform rollouts and resolving integration issues while maintaining high customer satisfaction.

Highest-signal resume keywords

Identity And Access ManagementAPI IntegrationAD/LDAP ExperienceO365/G-Suite ExperienceCustomer Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical BackgroundMigration TasksConfiguration TasksPlatform RolloutsKnowledge Transfer

Soft Skills

Effective CommunicationCollaborationCustomer Satisfaction Focus

Tools & Technologies

JumpCloudOAUTHSCIMEnterprise MDMs

Industry Keywords

OnboardingImplementation SLACustomer Environments

About the role

Key responsibilities & impact

Guide direct customers and partner organizations through scalable implementation and onboarding project plans
Build customized onboarding plans based on customer needs and purchased services
Consult, plan, and assist with JumpCloud rollouts in customer environments
Resolve technical onboarding and API integration issues via email or remote web sessions
Execute complex migration or configuration tasks in customer environments when applicable
Collaborate with peers, mentors, and community forum leaders to provide effective solutions
Communicate with customers about action plans, recommendations, and potential JumpCloud use cases
Meet or exceed implementation SLAs
Increase JumpCloud platform adoption and utilization through knowledge transfer and product demonstrations
Maintain strong customer satisfaction during onboarding through project and account management, follow-ups, and clear communication

Requirements

What you’ll need

Must be located in Brazil
Must be authorized to work in Brazil
Fluency in spoken and written English required
Technical background in identity and access management
Experience consulting, planning, and assisting with platform rollouts
Ability to work in customer environments on migration or configuration tasks
Experience with AD/LDAP, O365/G-Suite, enterprise MDMs, and API integrations using OAUTH/SCIM

Benefits

Comp & perks

Remote-first work arrangement within Brazil
Opportunity to work with talent across departments and countries
Professional growth and expertise-sharing opportunities
Supportive board and seasoned executive team
Equal opportunity employment