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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Salesforce administration and GTM system governance, with a strong focus on Account Management and Renewals processes. Proven ability to drive strategy, manage multiple projects, and collaborate cross-functionally to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Salesforce AdministrationAccount ManagementRevenue OperationsProject ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce DevelopmentProcess MappingData AccuracyForecastingPipeline ManagementData AuditsGTM StrategyAutomation
Soft Skills
Excellent CommunicationInitiativeFlexibilityInfluencing Stakeholders
Tools & Technologies
AI ToolingChatGPTGeminiClaudeRovoAgentForce
Industry Keywords
Customer LifecycleAccount Management StrategyRenewalsSales ForecastingOperational Processes
About the role
Key responsibilities & impact- Work directly with executive and senior leadership on renewal process, customer lifecycle, Account Management, SKUs, pricing, and quotes initiatives
- Drive strategy and lead projects with autonomy
- Cross-collaborate with stakeholders to improve the overall customer experience
- Maintain data accuracy, completeness, and standardization in Salesforce
- Conduct regular pipeline-data audits with Revenue Operations, Sales, and Marketing teams
- Own daily sales forecasting and pipeline-management operations and hygiene
- Ensure reliable forecasting inputs and consistent system usage across Account Management and Renewal teams
- Track proper utilization of forecasting tools across the company
- Assist with leading projects and contribute to complex cross-departmental requests
- Act as the point of contact for Account Management requests, changes, projects, and reporting
- Drive ad-hoc analysis, data pulls, CRM changes, and insights for Operations and GTM stakeholders
- Partner with Deal Desk and support operational processes
- Ensure Account Management quote workflows and underlying operations are effective and completed before month-end
- Work with Deal Desk to ensure accurate quarterly and yearly quotas, revenue expansion, upsells, and Book of Business metrics
- Collaborate with stakeholders and department leaders to support Account Management strategy and initiatives
Requirements
What you’ll need- 8+ years in Account Management, Revenue Operations, Success Operations, or a related GTM operational role
- At least 3+ years of experience supporting Account Management and Renewals teams
- Deep expertise in Salesforce administration, development, and GTM system governance, including process mapping and automation
- Proven ability to manage multiple concurrent projects in a fast-paced, ambiguous, and rapidly growing environment
- Excellent communication skills and timely communications
- Experience with AI tooling such as ChatGPT, Gemini, Claude, Rovo, or AgentForce
- Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
- Demonstrated ability to collaborate cross-functionally and influence stakeholders without direct authority
- Bachelor's degree
- Must be located in and authorized to work in India
- Fluency in spoken and written English
- Willingness to work EMEA hours, 1pm to 10pm IST
Benefits
Comp & perks- Remote-first work arrangement within India
- Opportunity to work remotely
- Work with teams across 15+ countries
- Professional growth and expertise-sharing opportunities
- Supportive board and seasoned executive team
- Equal opportunity employment
