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Service Manager – EAM, IFS Cloud
Justera Group. Ensure service documentation is accurate, complete, and up to date .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management, including Incident, Problem, Change, and Service Request Management, while effectively managing supplier relationships and ensuring compliance with governance frameworks. Proven ability to lead service transitions and drive continuous improvement initiatives within IT operations.
Highest-signal resume keywords
ITIL PrinciplesEnterprise Asset Management (EAM)IFS Cloud ExperienceSupplier ManagementService Transition Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementProblem ManagementChange ManagementService Request ManagementCMDB ManagementIT Asset ManagementContinuous ImprovementBudgetingForecastingAutomation
Soft Skills
LeadershipRelationship BuildingCommunicationOwnershipCollaboration
Industry Keywords
IT Service ManagementGovernance FrameworksOperational ExcellenceAgile MethodologiesService Delivery
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Ensure service documentation is accurate, complete, and up to date
- Manage the lifecycle of hardware, software, licenses, warranties, and configuration items
- Maintain service relationships and configuration data within the CMDB
- Identify opportunities for automation, optimization, and service improvements
- Support budgeting, forecasting, and financial follow-up
- Manage incidents, problems, changes, and service requests in accordance with agreed SLAs
- Coordinate operational teams to secure stable and efficient service delivery
- Manage releases, updates, patches, and change processes, including participation in CAB meetings
- Drive continuous service improvement and operational excellence
- Translate business needs into IT service demands
- Support service development initiatives and ensure compliance with service management processes and governance frameworks
- Lead service transition activities and ensure smooth handovers from projects to operations
- Monitor relevant industry trends, technologies, and best practices
- Build and maintain relationships with business stakeholders and end users
- Lead service review meetings and operational governance forums
- Report on service performance, risks, challenges, and improvement initiatives
- Improve user documentation, knowledge articles, and self-service capabilities
- Manage external IT suppliers and service providers
- Monitor supplier performance, service quality, contractual commitments, and costs
- Drive supplier governance and continuous improvement initiatives
- Ensure compliance with procurement processes and supplier management guidelines
Requirements
What you’ll need- 4–6+ years of experience as a Service Manager or in a similar service ownership role
- Strong hands-on experience with Enterprise Asset Management (EAM) solutions
- Proven experience working with IFS Cloud
- Experience managing IT service operations, service transitions, and continuous improvement initiatives
- Experience in supplier management, contract governance, and vendor coordination
- Ability to take ownership, lead initiatives, and independently drive assignments from start to finish
- Strong understanding of IT Service Management frameworks, processes, and governance
- ITIL and IT Service Management principles
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- CMDB and IT Asset Management
- Understanding of Agile ways of working
- Strong technical understanding and ability to bridge business requirements and IT delivery
- Fluent in Swedish
- Full professional proficiency in English
Benefits
Comp & perks- Competitive compensation and comprehensive benefits package
- Supportive culture that fosters continuous learning, growth, and professional development
- Flexible hybrid working model
- 25 days of annual leave
- Annual wellness allowance of 3,500 SEK
- Wellness initiatives and mental health support