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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer success initiatives, focusing on retention, upsell, and cross-sell strategies for enterprise accounts. Proven ability to analyze data, build structured account plans, and lead cross-functional teams to achieve measurable revenue growth.
Highest-signal resume keywords
Customer Success ManagementProject ManagementData AnalysisRevenue Growth StrategiesStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue KPIsAccount ManagementData InterpretationAnalytical MindsetUpsell StrategiesCross-Sell StrategiesRetention StrategiesPortfolio Performance AnalysisStructured Account PlansMulti-Stakeholder Coordination
Soft Skills
Relationship BuildingCommunicationAdaptabilityProblem-SolvingTeam Collaboration
Industry Keywords
Payments IndustryEnterprise AccountsCustomer FeedbackCommercial Case for GrowthBusiness Review Meetings
About the role
Key responsibilities & impact- Identify and execute upsell and cross-sell opportunities end-to-end, from opportunity to signed revenue
- Build and run structured account plans that protect and grow revenue against clear retention goals
- Analyze portfolio performance, combining data and customer feedback to build the commercial case for growth
- Lead business review meetings and manage senior stakeholders to strengthen multi-level relationships and open new revenue conversations
- Project-manage account issues end-to-end, coordinating Solutions Engineering, Product, Data, Legal, and Support to close gaps fast and keep deals and renewals on track
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
- Own retention, upsell, and cross-sell targets for a portfolio of top-tier EMEA accounts
- Orchestrate multiple internal teams and partner with diverse payment stakeholders to deliver measurable revenue growth
Requirements
What you’ll need- 5+ years of experience as a Customer Success Manager or Account Manager, carrying and hitting revenue KPIs (retention, upsell, cross-sell) for enterprise accounts
- Strong project management skills - proven ability to run complex, multi-stakeholder workstreams to a deadline
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions
- Demonstrated success in building and growing long-term, value-driven customer relationships that convert into expansion revenue
- Comfortable operating in fast-paced, dynamic environments
- Willingness to travel at least once per quarter
- Fluent English; Hebrew a plus, but not a must
- Experience in the payments industry - an advantage