Customer Service Agent

K2 Insurance Services

. Answer incoming phone calls, emails, and voicemails from customers, travel advisors, and business partners .

Posted 9/24/2026full-timeMiami • Florida • United StatesMid-LevelSenior💰 $0 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries, process claims, and provide accurate information regarding travel insurance products. Proficient in Microsoft Office applications and capable of managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceClaims ProcessingMicrosoft Office ProficiencyProblem-Solving AbilitiesAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTravel Insurance KnowledgePolicy ManagementDocumentation ManagementCustomer InteractionMulti-TaskingResearch Skills

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTeam CollaborationTime Management

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Call Center ExperienceCustomer-Facing ExperienceInsurance Industry KnowledgeTravel KnowledgeCustomer Service Standards

About the role

Key responsibilities & impact

Answer incoming phone calls, emails, and voicemails from customers, travel advisors, and business partners
Provide accurate information regarding travel insurance products, coverage, and policy benefits
Assist customers with policy purchases, changes, cancellations, and refund requests
Guide customers through the claims process and assist with opening new claims
Answer questions regarding claim forms and required supporting documentation
Monitor and communicate claim status updates to customers
Process special policy issuances for key partners and accounts
Research and resolve customer inquiries in a professional and timely manner
Escalate complex customer concerns or complaints to management when appropriate
Accurately document customer interactions and maintain records in company systems
Meet quality, productivity, and customer service standards established by the company
Work collaboratively with team members and other departments to ensure an excellent customer experience
Participate in training and professional development opportunities
Perform other duties and special projects as assigned
Cover weekend shifts or extended hours as business needs require

Requirements

What you’ll need

Previous call center, customer service, hospitality, or other customer-facing experience preferred
Insurance industry or agency experience is a plus but not required
Excellent verbal and written communication skills
Strong customer service and problem-solving abilities
Ability to handle multiple tasks and prioritize work in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to learn new systems, products, and procedures quickly
Fluency in Spanish is a plus but not required
General travel knowledge from personal or professional experience is a plus
Location in or near the Miami, FL area
Position requires periodic in-person team meetings and training sessions in Miami
Ability to cover weekend shifts or extended hours as business needs require

Benefits

Comp & perks

competitive hourly pay rate bonus plan
medical, dental, and vision insurance with no waiting period
generous paid time-off in year of hire
401(k) with employer match
annual profit-sharing opportunity
voluntary benefits
paid holidays
paid lunch break
Comprehensive training and support
Ongoing coaching and development opportunities
A collaborative team environment focused on customer satisfaction
Opportunities for career growth and advancement