Service Delivery Engineer, Tier 2

K3 Technology

. Resolve standard and moderately complex support tickets efficiently .

Posted 9/16/2026full-timeDallas • Texas • United StatesJunior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting IT support issues, including connectivity, software installation, and basic networking concepts. Capable of managing support tickets efficiently while maintaining strong communication and a proactive approach to learning.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting Across WindowsBasic Networking ConceptsCompTIA A+/Network+ CertificationClient Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware InstallationActive DirectoryVPN ConnectivityNetwork ConfigurationSLA ComplianceFile Server to SharePoint MigrationVLAN SetupConnectivity IssuesSecurity Alerts

Soft Skills

Strong Communication SkillsProactive AttitudeEagerness to LearnAbility to Manage PrioritiesAdaptability

Tools & Technologies

Office 365WindowsMacOSFirewallVPN

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

IT SupportClient EnvironmentsTroubleshooting StepsSupport DeskInfrastructure Upgrades

Tech Stack

Tools & technologies

DNSMacOS

About the role

Key responsibilities & impact

Resolve standard and moderately complex support tickets efficiently
Escalate issues beyond current scope and clearly document troubleshooting steps
Assist with day-to-day client support and build familiarity with client environments
Support senior engineers on migrations and infrastructure upgrades
Help maintain SLA compliance across the support desk
Troubleshoot connectivity, printer/network configuration, and account access issues
Handle software installation, basic Active Directory tasks, and device setup
Assist with firewall rule checks and VPN connectivity troubleshooting under senior engineer supervision
Identify and escalate server issues with clear documentation
Assist with security alerts such as MFA issues and suspicious login attempts
Assist with defined migration tasks, such as file server to SharePoint migrations
Support basic network changes, such as VLAN setup, as directed by the NOC team
Continue developing technical skills through hands-on work and available training

Requirements

What you’ll need

1–2 years of IT support experience, ideally including exposure to networking or server environments beyond basic help desk work
Comfortable troubleshooting across Windows, Office 365, and MacOS
Basic understanding of networking concepts including DNS, DHCP, and VPN is a plus
Strong communication skills
Proactive attitude and eagerness to learn
Able to manage a variety of tickets and shifting priorities in a fast-paced, on-site environment
Certifications are not required; CompTIA A+/Network+ or progress toward Microsoft certifications is a plus
Local candidates only
On-site in Dallas, Texas

Benefits

Comp & perks

401(k) with up to 3.5% match
Generous PTO and paid holidays
Paid training, certifications, and ongoing professional development
Transparent, communicative work environment with an open-door policy
Clear path for growth
Supportive team environment focused on hands-on learning
Tools, training, and support for professional growth