Customer Service

Kabs

. Provide personal support to customers from their initial inquiry through to final resolution .

Posted 10/6/2026full-timeSeevetal • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on clear communication and problem resolution. Proficient in managing customer inquiries and documentation while fostering a service-oriented approach.

Highest-signal resume keywords

Customer Service ExperienceTechnical UnderstandingFluent GermanClear Communication SkillsEmpathy in Challenging Situations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Service-Oriented ApproachAbility to Explain Complex TopicsProfessional MannerTeam Collaboration

Tools & Technologies

Ticketing System

Industry Keywords

Customer SupportKnowledge ManagementContinuous Improvement

About the role

Key responsibilities & impact

Provide personal support to customers from their initial inquiry through to final resolution
Independently and efficiently manage tickets
Answer product-related questions by phone and in writing
Explain and resolve complex customer inquiries in a clear and understandable manner
Document interactions in the ticketing system
Contribute to continuous improvement and knowledge management

Requirements

What you’ll need

Experience in customer service or a motivated career changer
Technical understanding
Ability to explain complex topics clearly and understandably
Service-oriented approach and strong awareness of customer needs
Empathy and confidence when handling challenging situations
Clear communication skills and a professional manner
Willingness to work as part of a team
Fluent German, both written and spoken
Good basic knowledge of English

Benefits

Comp & perks

Flexible working and break times
Option to work remotely on selected days
Corporate benefits: employee discounts with more than 1,500 partners in sports, mobility, fashion, and travel
Professional and personal development opportunities
Subsidy for the Deutschlandticket public transport pass
High-quality hardware and state-of-the-art technology
Motivated environment with flat hierarchies and a culture of trust
30 days of annual leave
Free drinks and light snacks
Employer contribution to occupational pension plans