Desktop Support Technician

KAHUNA

. Install hardware components in desktops and laptops .

Posted 10/13/2026full-timeBroomfield • Colorado • United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hardware and software support, particularly in Windows 10 and 11 environments, while providing exceptional customer service and troubleshooting assistance. Capable of managing sensitive information with discretion and supporting users in both local and remote settings.

Highest-signal resume keywords

Windows 10 And 11 SupportMicrosoft 365 ApplicationsEthernet NetworkingCompTIA A+ CertificationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware TroubleshootingOperating System InstallationNetwork SetupUser Support

Soft Skills

Written CommunicationVerbal CommunicationProblem Solving

Tools & Technologies

AutoCAD SoftwareSmartphones

Certifications & Qualifications

CompTIA A+ Certification

Industry Keywords

Office EnvironmentUser MigrationConfidentialityMultiple Server Environment

About the role

Key responsibilities & impact

Install hardware components in desktops and laptops
Set up and troubleshoot Ethernet and wireless network connections
Provide desktop operating system and application support in a Windows/Microsoft Office environment
Set up new workstations and install operating systems and applications
Help users migrate to new computers
Troubleshoot user problems, determine root causes, and provide step-by-step support
Support users within the company in both local and remote settings
Perform general office duties such as filing and responding to emails
Handle sensitive company and user information discreetly and confidentially
Receive on-the-job training from experienced systems administrators

Requirements

What you’ll need

Worked for at least two years with computers and networks in an office environment
Knowledge of hardware and software applications in desktops and laptops, including Windows 10 and 11, Microsoft 365 applications, Ethernet networking and security
A solid understanding of customer service ethics and procedures
Strong written and verbal communication skills to easily converse with users who are not knowledgeable about computers
Must be able to problem solve and troubleshoot computer issues
Comfortable helping users with all varieties of smartphones
Must be able to lift 40 lbs. and occasionally climb ladders
Familiarity with AutoCAD software encouraged
Experience in a multiple server environment a plus but not required
CompTIA A+ certification or similar encouraged but not required
Must pass an initial drug screen and background check upon hire
Must be eligible to work in the United States; this job is ineligible for sponsorship
Resume and cover letter required

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) participation
Optional supplemental benefits
Paid Time Off and company holidays
Access to onsite exercise facilities
Opportunities to grow technical and leadership skills