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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management and communications management, with a strong focus on timely updates and accurate documentation of incidents and crises. Proficient in managing conflicts and ensuring effective collaboration between departments in business-critical environments.
Highest-signal resume keywords
Incident ManagementCommunications ManagementBusiness Process ManagementAgile Management PracticesEMBARCADOR Logistics System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementPost-Mortem DocumentationProblem ManagementChange ManagementCrisis Management
Soft Skills
Conflict ResolutionTeam CollaborationEffective Communication
Tools & Technologies
EMBARCADOR Logistics System
Industry Keywords
Business-Critical EnvironmentsSystems Support
About the role
Key responsibilities & impact- Work as part of a team managing standard and critical incidents, as well as crises
- Log tickets and track their lifecycle through resolution
- Publish updates in emergency channels and on company platforms, covering the beginning, progress, and resolution of incidents
- Ensure timely updates, adhering to scheduled times and ensuring accuracy of the information shared
- Ensure that escalations and records are properly escalated and updated
- Manage crises and conflicts between departments related to ticket handling
- Ensure that all RCA/post-mortem reports are documented at the end of each standard or critical incident and crisis
Requirements
What you’ll need- Experience in incident management or communications management
- Experience working in systems support environments
- Degree or training in business process management, IT management, or a related field
- Knowledge of incident management, post-mortems, problem management, or change management
- Knowledge of agile management practices is desirable
- Experience in business-critical environments is desirable
- Knowledge of the EMBARCADOR logistics system is a plus
Benefits
Comp & perks- Flexible meal allowance: BRL 35.00 per day
- Transportation allowance
- Porto Seguro health insurance fully covered for the employee
- Porto Seguro dental insurance
- Birthday day off
- TotalPass (gym membership benefit)
- Porto Seguro life insurance
- Pharmacy benefit
- Partnerships with colleges and language schools