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Kalendae

Support Coordinator, N1, ERT, SRE

Kalendae

. Serve as the primary point of contact for the client .

Posted 9/30/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating 24/7 NOC operations, managing SLAs and KPIs, and maintaining client relationships at the management level. Proficient in ITIL 4 Foundation principles and capable of preparing executive reports.

Highest-signal resume keywords
NOC CoordinationSLA ManagementKPI ReportingClient Relationship ManagementITIL 4 Foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
NOC CoordinationSLA ManagementKPI ReportingExecutive ReportingShift Scheduling
Soft Skills
Client Relationship Management
Certifications & Qualifications
ITIL 4 Foundation
Industry Keywords
LogisticsTransportation

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for the client
  • Be responsible for the entire operation, including staffing schedules, personnel, quality, learning curve, and executive KPI reporting
  • Coordinate the N1/ERT/SRE support operation
  • Work weekly in the Berrini area of São Paulo

Requirements

What you’ll need
  • Experience coordinating a 24/7 NOC, Command Center, or Service Desk operation with a 12x36 shift schedule
  • Experience managing SLAs and KPIs
  • Experience managing client relationships at the management level
  • Knowledge of ITIL 4 Foundation
  • Availability to work weekly in the Berrini area of São Paulo
  • Preferred: experience in the logistics or transportation sector
  • Preferred: experience preparing executive reports

Benefits

Comp & perks
  • Flexible meal voucher: R$35.00 per day
  • Transportation allowance
  • Porto Seguro health insurance, fully covered for the employee
  • Porto Seguro dental insurance
  • Birthday day off
  • TotalPass gym membership
  • Porto Seguro life insurance
  • Pharmacy benefit
  • SESC membership