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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer orientation and technical aptitude to drive product adoption and customer success. Proficient in leveraging AI and digital tools to enhance customer engagement and operational efficiency while managing multiple priorities effectively.
Highest-signal resume keywords
Customer Success ManagementTechnical AptitudeData-Driven StrategiesSaaS ExperienceAI Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementTechnical SupportData AnalysisProduct Functionality LearningAPI FamiliarityCloud TechnologiesDigital EngagementOperational EfficiencyChurn Risk Mitigation
Soft Skills
Excellent Communication SkillsAnalytical SkillsProblem-Solving SkillsOrganizational SkillsAdaptability
Tools & Technologies
CRM ToolsAI-Powered ToolsAnalytics ToolsDigital ToolsKaltura Products
Industry Keywords
SaaSAI-NativeVideo IndustryMedia IndustryE-LearningDigital Experience
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Drive product adoption and customer success by aligning Kaltura’s capabilities with customer needs and business goals
- Manage a portfolio of customers at scale through proactive outreach, digital engagement, and data-driven strategies
- Monitor customer health, identify churn risks, and develop mitigation plans to support retention and renewals
- Identify growth opportunities and collaborate with Sales on potential account expansion
- Build technical expertise in Kaltura’s products, integrations, APIs, and implementation environments
- Leverage AI, automation, and digital tools to improve customer engagement, operational efficiency, and customer outcomes
- Collaborate with Sales, Support, and Product teams to address customer challenges and share feedback
Requirements
What you’ll need- 1–2 years of experience in a customer-facing role, such as Customer Success, Account Management, or Technical Support, preferably in a SaaS or AI-Native Company
- Bachelor’s degree or equivalent practical experience
- Excellent written and verbal communication skills in English
- Strong technical aptitude and ability to quickly learn complex product functionalities
- Analytical and problem-solving skills, with the ability to translate data into actionable insights
- Strong customer orientation, ownership, organization, and ability to manage multiple priorities
- AI fluency and adaptability, including curiosity about emerging technologies, willingness to experiment with AI tools, and ability to quickly learn and apply new technologies
- Experience in scaled or digital customer success is a bonus
- Familiarity with SaaS platforms, APIs, integrations, or cloud technologies is a bonus
- Experience with CRM, customer success, analytics, or AI-powered tools is a bonus
- Knowledge of the video, media, e-learning, or digital experience industries is a bonus
- Multilingual proficiency is a bonus
- Must be eligible to work in the United States, as indicated by E-Verify participation
Benefits
Comp & perks- Hybrid, flexible work environment
- Zero employee premium health plan, effective from day 1
- Dental and vision benefits
- FSA
- 401K with company match
- Mobile plan reimbursement
- Home internet reimbursement
- Personal and professional development programs
- Occasional Cross company long weekends