Junior Technical Implementation Specialist

Kaltura

. Own the implementation side on projects from customer requirements and scoping through configuration, testing, launch, and post-launch support .

Posted 9/17/2026full-timeIsraelJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical implementation and support, with a strong focus on API integrations, troubleshooting, and customer communication. Proficient in managing multiple projects and enhancing delivery quality through effective documentation and collaboration.

Highest-signal resume keywords

Technical ImplementationAPI IntegrationsTroubleshooting SkillsBusiness Level CommunicationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIsJSONXMLHTMLCSSSSO/SAMLDNSTechnical SupportIntegrationsEnterprise SaaS

Soft Skills

Attention to DetailOrganized ApproachCollaborativeCuriosityAdaptability

Tools & Technologies

PostmanJiraConfluenceAirtableGitBitbucketBrowser Developer ToolsCRM PlatformsCloud Administration Tools

Certifications & Qualifications

Degree in Computer Science

Industry Keywords

Customer-Facing Technical RoleEvent TechnologyVideo PlatformsAI ProductsB2B Customer Delivery

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Own the implementation side on projects from customer requirements and scoping through configuration, testing, launch, and post-launch support
Serve as a technical contact for customers and internal delivery teams, helping ensure solutions are configured and used correctly
Implement and troubleshoot integrations involving APIs, webhooks, SSO, email-domain services, customer websites, and third-party systems
Use Postman, Jira, Confluence, Airtable, Git, Bitbucket, and browser developer tools to test configurations and investigate issues
Work with JSON, XML, HTML, CSS, and related configuration data to translate customer needs into accurate product setups
Manage multiple concurrent projects, communicate status and progress clearly, document findings, and escalate risks when needed
Support launches across various time zones and internal and external meetings with APAC, EMEA, and US teams
Help maintain and improve team documentation, templates, and processes to increase delivery quality and efficiency

Requirements

What you’ll need

1–2 years of relevant experience in technical implementation, technical support, integrations, enterprise SaaS, or another customer-facing technical role
Foundational hands-on knowledge of APIs, HTTP, webhooks, JSON, XML, authentication, SSO/SAML, DNS, or email-domain configuration
Strong troubleshooting skills, attention to detail, and the ability to investigate unfamiliar technical issues with guidance
Business level written and verbal communication skills in English
Organized and collaborative approach to working with customers and internal teams
Curiosity, adaptability, and ownership, with the ability to quickly learn new products and manage priorities in a changing environment
A degree or practical training in computer science or a related field
Experience with event technology, video platforms, AI products, enterprise SaaS, or B2B customer delivery
Familiarity with Postman, Jira, Confluence, Airtable, browser developer tools, CRM platforms, or cloud administration tools
Experience in a startup or fast paced work environment
Proficiency in an additional European or East Asian language

Benefits

Comp & perks

Hybrid, flexible work environment
Extended private health (including mental) insurance
Personal and professional development programs
Occasional Cross company long weekends