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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering engaging training sessions and creating instructional materials, leveraging tools like Microsoft Copilot and Claude. Possesses strong communication skills to effectively convey technical concepts to diverse audiences and support onboarding in a SaaS environment.
Highest-signal resume keywords
Technical Training ExperienceInstructional Content CreationPresentation SkillsGenerative AI Tools ProficiencyLMS Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instructional DesignContent DevelopmentVideo EditingTechnical AptitudeSaaS Knowledge
Soft Skills
Verbal CommunicationWritten CommunicationFacilitation SkillsCollaborationFeedback Gathering
Tools & Technologies
Microsoft CopilotClaudeLMS PlatformsEducational TechnologiesEnterprise Software Solutions
Industry Keywords
Customer SuccessOnboardingTechnical SupportProfessional ServicesTraining Expertise
About the role
Key responsibilities & impact- Deliver instructor-led virtual and on-site training sessions for administrators and end users
- Simplify complex technical concepts and translate product features into clear, engaging learning experiences
- Support onboarding and implementation projects by providing product guidance, enablement planning, and training expertise
- Create and maintain learning materials, including presentations, training guides, tutorials, and instructional videos, using tools such as Microsoft Copilot and Claude
- Collaborate with cross-functional teams to ensure training content remains accurate, relevant, and up to date
- Gather learner feedback and continuously improve training content, delivery methods, and learning outcomes
- Support the rollout of new product features by developing training and enablement materials that drive adoption
Requirements
What you’ll need- 1-2 years of experience in customer-facing roles such as technical training, customer success, onboarding, professional services, or technical support in a SaaS environment
- Strong presentation and facilitation skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Excellent verbal and written English communication skills, with confidence presenting to groups and leading training sessions
- Experience creating instructional content, presentations, guides, or learning materials
- Strong technical aptitude with the ability to quickly learn new software platforms and effectively leverage generative AI tools such as Claude, Microsoft Copilot, and similar solutions
- Experience creating or editing instructional video content
- Familiarity with LMS platforms, educational technologies, or enterprise software solutions
Benefits
Comp & perks- Hybrid, flexible work environment
- Extended private health (including mental) insurance
- Personal and professional development programs
- Occasional Cross company long weekends