AI Operations Lead

. Report to the CEO and work across every department .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $180,000 - $190,000 per yearWebsite

Tools & technologies

PythonSQLTypeScript

Key responsibilities & impact

Report to the CEO and work across every department
Build internal automations and AI agents to remove repetitive manual work across Sales, Customer Success, Implementation, Support, and Operations
Connect AI to existing systems through APIs and MCP servers
Extend Karbon’s MCP server into a routing proxy between Claude and internal data sources
Implement Okta authentication, department-based RBAC, request logging, spend attribution, and audit capabilities
Build connectors through configuration entries after Security approval
Prototype, harden, and hand tools to the teams that use them
Manage Claude access, provisioning, seat requests, model and tool access, connector approvals, and Slack workflows
Run the connector security review pipeline with Security
Own the AI-tool spend dashboard, including Claude, Cursor, Codex, and Linear AI
Develop an ROI framework covering adoption, hours saved, cost per seat, and project impact
Run the AI champions program and maintain champion cadences and hub pages
Own offboarding workflows to capture and reassign projects and skills
Build and maintain the AI wiki and department documentation
Establish AI usage standards with department leads
Deliver practical, repeatable team training
Maintain a shared library of prompts, skills, and patterns
Define metrics for AI cost, adoption, delivery, and quality
Build data pipelines for metrics and publish regular executive reports

What you’ll need

Production software development experience within the last two years
Python or TypeScript, SQL, and REST APIs
Experience building a real product on top of a large language model, including users, error handling, and cost control
Experience working directly with non-technical teams as the technical person in the room
Ability to understand CS renewal motions and implementation scoping, or build tools those teams actually use
Ability to build a number from messy data and defend it to a CFO
Experience running a cross-functional program whose participants did not report to you
Ability to create accountability without authority
Clear writing skills and ability to reject work that will not pay off
Bonus: accounting, professional services, or B2B software market experience
Bonus: familiarity with MCP server development, Claude API, or agent frameworks
Bonus: experience with Okta or similar identity providers

Comp & perks

Flexible Time Off with an encouraged 4 weeks use per year
Company paid medical for you and eligible spouse/partner and dependents
Paid dental and vision and eligible spouse/partner and dependents
401(k) with company matching
Flexible Spending Account
Up to 8 weeks paid parental leave
Work-from-home stipend
Experienced, high-performing team
Collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
Promotion opportunities for high performers from within