Senior Implementation Specialist

Karbon

. Lead enterprise customer onboarding, data migration, implementation, and training .

Posted 10/9/2026full-timeRemote • United KingdomSenior💰 £64,000 - £70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise customer onboarding, data migration, and implementation projects while effectively managing timelines and deliverables. Proficient in facilitating workshops and executive-level conversations to drive customer adoption and optimize workflows.

Highest-signal resume keywords

B2B SaaS ImplementationsEnd-to-End Technical ImplementationProject ManagementChange Management FrameworksKarbon

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationWorkflow DesignProcess ReviewsConfiguration WorkshopsExcelAI-Driven Workflow AutomationsCustomer ROI MeasurementTechnical Concept TranslationAttention to DetailAccuracy

Soft Skills

Excellent CommunicationPresentation SkillsResilienceAdaptabilityTime Management

Tools & Technologies

ChatGPTProject Management SoftwareWorkflow SoftwareAccounting Software

Industry Keywords

Accounting IndustryTax IndustryEnterprise ImplementationsHigh-Growth SaaS Environment

About the role

Key responsibilities & impact

Lead enterprise customer onboarding, data migration, implementation, and training
Own implementation project plans, milestones, deliverables, and timelines
Coordinate executive sponsors, firm administrators, and end users
Facilitate kickoff meetings, process reviews, configuration workshops, and training sessions
Advise customers on workflow design, firm operations, and change management
Support adoption and manage resistance to new processes
Import contacts and work items using Excel and other tools
Identify and mitigate project delays and adoption risks
Collaborate with Sales, Customer Success, Product, and Support teams
Drive measurable customer ROI and long-term platform success
Use ChatGPT licenses and AI-driven workflow automations for planning, communications, and optimization

Requirements

What you’ll need

3-5+ years of experience in B2B SaaS Implementations
2+ years of end-to-end technical implementation experience
Experience in project management and managing multiple customer projects simultaneously
Experience facilitating workshops and executive-level conversations
Excellent communication and presentation skills
Ability to translate technical concepts into clear, actionable steps
Strong attention to detail, accuracy, and follow-through
Experience working with data and systems during migrations and configuration
Resilience and adaptability in dynamic environments
Comfortable working remotely and managing time independently
Bonus: Experience in accounting or tax industry
Bonus: Experience with workflow, accounting, or project management software
Bonus: Background in software onboarding or enterprise implementations
Bonus: Knowledge of change management frameworks
Bonus: Experience in a startup or high-growth SaaS environment
Bonus: Deep knowledge and hands-on experience using Karbon

Benefits

Comp & perks

Flexible work hours
Commuter & work from home benefits
Home office equipment menu
Cultural and offsite events
Learning and development opportunities
Generous parental leave
Performance based and globally benchmarked pay
Employee Assistance Program
Up to 10 wellness days
Karbon Fun / Social Club
Up to 5 weeks paid vacation
Experienced, high-performing team
Collaborative, team-oriented culture
Diversity-focused workplace
Internal promotion opportunities