Service Manager

Kärcher

. Manage daily operations, shop scheduling, and workflow .

Posted 10/10/2026full-timeEmbrun • CanadaMid-LevelSenior💰 $88,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing service operations, ensuring high productivity and effective team training while maintaining accurate service records in ERP systems like SAP Business One. Possesses a solid mechanical background with hands-on experience in municipal equipment and fleet management.

Highest-signal resume keywords

Service Department ManagementTeam LeadershipSAP Business OneMechanical BackgroundAdvanced Diagnostic Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Operations ManagementFleet ManagementTechnical TrainingDiagnostic AcumenMechanical Tasks

Soft Skills

Team ProductivityCollaborationProblem Solving

Tools & Technologies

SAP Business OneReynolds & Reynolds

Certifications & Qualifications

Valid Passport

Industry Keywords

Municipal EquipmentTractorsSidewalk MachinesSweepersService Revenue

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage daily operations, shop scheduling, and workflow
Ensure 95% of service requests are assigned within 24 hours
Lead, direct, and oversee Service Admin and shop technicians
Drive team productivity and continuous technical training
Maintain a minimum 90% technician productivity rate
Ensure accurate logged service hours in SAP Business One
Resolve escalated service calls
Support remote customers
Collaborate with third-party service providers
Capture non-warranty repair opportunities
Upsell short-term rentals
Promote planned maintenance agreements to drive service revenue

Requirements

What you’ll need

Strong mechanical background and technical experience with municipal equipment, tractors, sidewalk machines, or sweepers
Proven experience managing a service department, including team leadership, fleet management, and shop facility organization
High computer proficiency with experience in ERP systems such as SAP Business One or Reynolds & Reynolds
Advanced diagnostic acumen and logical reasoning
Physical ability to perform hands-on mechanical tasks as needed
Valid passport for travel opportunities/training
Flexibility to work extended seasonal hours, primarily October through April

Benefits

Comp & perks

Medical, Dental, and Vision plan
Paid Holidays (11 per year)
Flexible PTO for exempt employees
Generous PTO for non-exempt employees
HAS, FSA and 401K matching plans
Paid sick time
Short- and long-term disability insurance
Bonus opportunity under the Karcher Incentive Program