Senior Technical Product Manager, Customer Solutions

KarmaCheck

. Serve as the technical voice on customer and prospect calls involving customization, non-standard use, troubleshooting, and API capabilities .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical product management and integration, with a strong focus on API capabilities, project execution, and customer solutions. Proficient in translating customer requirements into engineering specifications and managing end-to-end delivery.

Highest-signal resume keywords

Technical Product ManagementREST APIsIntegration ExperienceProject Execution SkillsSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DocumentationData MappingError HandlingAuthenticationIntegration DesignTesting with PostmanLight ScriptingAI DeploymentCustomizationTroubleshooting

Soft Skills

High Emotional IntelligenceStrong Written Communication

Tools & Technologies

BullhornSymplr CTMWorkdayVMSPostman

Industry Keywords

ATSHCMHRISHealthcare StaffingBackground ScreeningCredentialingCompliance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the technical voice on customer and prospect calls involving customization, non-standard use, troubleshooting, and API capabilities
Get AI products live inside customer systems by coordinating API and partner-integration changes and activation
Design KarmaCheck integrations using APIs, including data flows, field and status mapping, error handling, and configuration
Own customer solutions end to end with engineering: write requirements, break down work, track delivery, and communicate through go-live
Act as the hands-on technical counterpart for Bullhorn, Symplr CTM, Workday, VMS, and direct sourcing partners
Convert recurring integration questions into documentation and configuration guides
Help turn recurring custom solutions into standard product capabilities

Requirements

What you’ll need

5+ years in technical product management, integration or solutions architecture, or technical implementation at a software company, with substantial time working directly with customers and/or high EQ
Hands-on experience with REST APIs, webhooks, data mapping, and authentication
Ability to read API documentation, test calls using Postman or similar, and reason about integrations independently
Strong written requirements and project execution skills
Ability to turn a customer ask into a clear engineering specification and run the project through delivery
Integration experience across multiple systems
Familiarity with ATS, VMS, HCM, or HRIS ecosystems such as Bullhorn, Symplr, or Workday
SQL or light scripting for testing, troubleshooting, and reporting
Experience deploying AI or automation features into customer environments
Healthcare staffing, background screening, credentialing, or compliance experience is helpful, not required

Benefits

Comp & perks

100% remote within the US, working Eastern Time hours
Competitive benefits package including medical, dental, 401(k), and EAP
Unlimited time off policy
Not a commissioned or quota-carrying role