Senior Account Manager

KAYAK

. Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support .

Posted 10/26/2026full-timeCambridge • Massachusetts • United StatesSenior💰 $115,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, with a strong focus on building relationships, driving platform adoption, and coordinating cross-functional teams. Proficient in using data to track performance and inform strategic decisions.

Highest-signal resume keywords

Account ManagementClient SuccessData AnalysisSalesforceCorporate Travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Health MonitoringContract ManagementPerformance Review CoordinationAI-Assisted BookingGroup Travel Features

Soft Skills

Clear CommunicationAttention to DetailCollaborationOrganizational SkillsRelationship Building

Tools & Technologies

SalesforceProject Management PlatformsBusiness Intelligence Dashboards

Industry Keywords

Corporate TravelB2B TechnologySaaSTravel Management CompaniesChange Management

About the role

Key responsibilities & impact

Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support
Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction
Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often coordinating with travel management company partners
Monitor portfolio account health, identify risks early, and develop action plans
Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities
Coordinate with Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver client commitments
Manage contract renewals and amendments, contribute to pricing discussions, and identify account growth opportunities
Maintain accurate account records, action logs, and renewal timelines
Contribute to team-wide playbooks, templates, and scalable processes
Represent client feedback and patterns internally to inform team and product decisions

Requirements

What you’ll need

Experience in account management, client success, customer relationship management, or a related client-facing role
Track record of managing multiple client relationships simultaneously
Strong follow-through and attention to detail
Clear, confident written and verbal communication skills
Comfort working with people at different organizational levels, from day-to-day contacts to senior decision-makers
Ability to use data to track account performance, spot trends, and inform client conversations
Collaborative, organized approach to work
Ability to coordinate across multiple internal teams and external partners
Equivalent experience, training, or transferable skills from adjacent fields such as hospitality, operations, consulting, or customer success considered
Experience in corporate travel, B2B technology, or SaaS is advantageous
Familiarity with Salesforce, project management platforms, or business intelligence dashboards is advantageous
Experience coordinating with travel management companies or other third-party service partners is advantageous
Experience supporting product launches, market expansions, or change management is advantageous
Must be able to work from the Cambridge, MA office at least 3 times per week
Must not require US visa sponsorship; the company is unable to offer work sponsorship, including OPT

Benefits

Comp & perks

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year
No meeting Fridays
Paid parental leave
Generous paid vacation and time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more
Health benefits
Flexible spending account
Retirement benefits
Life insurance
Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays
Parental leave benefits
Eligible to be considered for an annual bonus