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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client success, focusing on building long-term relationships and driving platform adoption. Proficient in using data to track performance and inform strategic decisions while collaborating across teams to enhance client satisfaction.
Highest-signal resume keywords
Account ManagementClient SuccessData AnalysisSalesforceCorporate Travel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Health MonitoringContract ManagementPerformance ReviewAction Plan DevelopmentClient Relationship Management
Soft Skills
Clear CommunicationCollaborationAttention to DetailOrganizational SkillsRelationship Building
Tools & Technologies
SalesforceProject Management PlatformsBusiness Intelligence Dashboards
Industry Keywords
B2B TechnologySaaSCorporate TravelTravel Management CompaniesChange Management
About the role
Key responsibilities & impact- Own a portfolio of assigned corporate accounts and serve as the primary day-to-day contact for platform adoption, account health, and ongoing support
- Build trusted, long-term relationships with client travel teams and program managers, focusing on retention and satisfaction
- Lead regular account reviews, quarterly business reviews, and strategic performance reviews, often with travel management company partners
- Monitor account health, identify risks early, and develop action plans
- Drive adoption of AI-assisted booking, group travel features, direct content, and international expansion capabilities
- Coordinate with Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver client commitments
- Manage contract renewals and amendments, contribute to pricing discussions, and identify account growth opportunities
- Maintain accurate account records, action logs, and renewal timelines
- Contribute to playbooks, templates, and scalable team processes
- Represent client feedback and patterns internally to inform team and product decisions
Requirements
What you’ll need- Experience in account management, client success, customer relationship management, or a related client-facing role
- Track record of managing multiple client relationships simultaneously, with strong follow-through and attention to detail
- Clear, confident written and verbal communication skills
- Comfort working with people at different organizational levels, from day-to-day contacts to senior decision-makers
- Ability to use data to track account performance, spot trends, and inform client conversations
- Collaborative, organized approach, including coordinating across internal teams and external partners
- Equivalent experience, training, or transferable skills from adjacent fields such as hospitality, operations, consulting, or customer success considered
- Experience in corporate travel, B2B technology, or SaaS preferred
- Familiarity with Salesforce, project management platforms, or business intelligence dashboards preferred
- Experience coordinating with travel management companies or other third-party service partners preferred
- Experience supporting product launches, market expansions, or change management preferred
- Must be able to work from the required office at least 3 days per week
- Must not require US visa sponsorship; KAYAK is unable to offer work sponsorship, including OPT
Benefits
Comp & perks- Work from (almost) anywhere for up to 20 days per year
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year
- No meeting Fridays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Free lunch 2 days per week
- Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more