Wellness Navigator

Keewaytinook Okimakanak

. Provide immediate emotional support, crisis intervention, suicide prevention, regional resource navigation, and referrals through the NAN Hope Help Line .

Posted 10/7/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, mental health support, and resource navigation, with a strong emphasis on culturally relevant care for Indigenous communities. Proficient in building rapport with clients and maintaining confidentiality while utilizing technology for effective client management.

Highest-signal resume keywords

Crisis SupportMental Health ServicesCommunity Resource NavigationEffective Communication SkillsCulturally Relevant Care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionClient AssessmentAction Plan DevelopmentDe-Escalation TechniquesMental Health SupportAddictions SupportResource ConnectionClient Management TechnologyConfidential Record KeepingKnowledge of Community Programs

Soft Skills

EmpathyCompassionRapport BuildingTrust EstablishmentProfessional Boundaries

Tools & Technologies

Digital Tools for Client ManagementCommunication TechnologyResource Navigation Tools

Certifications & Qualifications

Degree in Social Service WorkDiploma in Mental Health Support

Industry Keywords

Indigenous ValuesFirst Nations CommunitiesCrisis Support ServicesSocial Service SystemsClient Confidentiality

About the role

Key responsibilities & impact

Provide immediate emotional support, crisis intervention, suicide prevention, regional resource navigation, and referrals through the NAN Hope Help Line
Provide personalized guidance and support to individuals and families seeking mental health, addictions, and wellness services
Assess client needs and create individualized action plans
Connect clients with relevant mental health, addiction, and wellness resources, including community programs and professionals
Assist clients in navigating mental health, legal, and social service systems, including appointments, paperwork, and follow-up care
Deliver culturally relevant care grounded in Indigenous values, traditions, and holistic practices
Offer crisis support, safety planning, and connection to emergency resources
Build and maintain knowledge of local organizations and service providers
Maintain accurate and confidential records of client interactions, progress, and referrals
Participate in ongoing training and professional development
Report to NAN Hope Program Coordinators; Mental Health Staff report to the KO Mental Health Program Supervisor

Requirements

What you’ll need

Degree, diploma or training in social service work, mental health, addictions support or a related field
Minimum two years relevant work or volunteer experience
Ability to build rapport with clients and establish trust
In-depth understanding of community resources, mental health services, and social supports, particularly for northern First Nations communities
Skills in crisis support, stabilization, and effective de-escalation techniques
Strong verbal and written communication skills
Empathy and compassion in client interactions
Adherence to ethical standards, client confidentiality, and professional boundaries
Competence using technology and digital tools for client management, communication, and resource navigation
Ability to speak a NAN dialect (Cree, Oji-Cree or Ojibway) is considered an asset
Lived experience living or working in a NAN community is considered an asset
Overnight, evening, weekend, and statutory holiday availability
Ability to work a rotating 4-on 4-off schedule of 12-hour shifts, alternating days and overnights
Occasional travel to training and engagement activities
Satisfactory vulnerable sector criminal record check
Private and secure home office environment with reliable, strong Wi-Fi connectivity

Benefits

Comp & perks

Training opportunities will be available
Ongoing training and professional development
Remote work arrangement
Flexible/rotating schedule