General Manager

Keller Logistics Group

. Lead day-to-day operations of multiple warehouse locations .

Posted 10/17/2026full-timeRemote • Tennessee • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in warehouse operations management, including proficiency in WMS, data analytics, and productivity metrics. Capable of leading teams, enhancing operational efficiency, and maintaining customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Warehouse Operations ManagementData AnalyticsMS Excel Mastery3PL Warehouse Management ExperienceCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warehouse Management Systems (WMS)Inventory ManagementPallet In/Pallet OutPick And PackMaterial FulfillmentData AnalysisProductivity MetricsPerformance EvaluationStandard Operating ProceduresContract KPIs

Soft Skills

Team LeadershipProblem ResolutionCross-Functional CollaborationCommunicationCustomer Service

Tools & Technologies

MS OfficePCWindows-Based EnvironmentRF EquipmentData Analysis Tools

Industry Keywords

3PLOperational ComplianceSafety StandardsCustomer ScorecardService Levels

About the role

Key responsibilities & impact

Lead day-to-day operations of multiple warehouse locations
Drive safety, service, productivity, compliance, and profitability through team leadership
Manage personnel, including hiring, firing, performance evaluation, training, work allocation, and problem resolution recommendations
Oversee warehouse operations, customer service, and contract KPIs
Resolve operational and customer issues across assigned Keller warehouse locations
Design and manage productivity metrics, WMS-based reporting, and operational KPIs
Use data analytics to identify labor trends and workflow inefficiencies
Develop and maintain standard operating procedures for each warehouse location
Establish and monitor productivity metrics and departmental goals
Recommend, implement, and administer policies and procedures to enhance operations
Meet customer scorecard objectives
Develop, maintain, catalog, and/or negotiate rate cards and scopes of work
Monitor customer balanced scorecards against agreed KPIs and service levels
Lead periodic customer meetings covering demand, issues, forecasts, performance, service failures, corrective actions, organizational changes, and future strategies
Identify and develop opportunities within existing accounts to grow revenue and deepen partnerships
Serve as the primary point of contact for assigned customer accounts
Collaborate cross-functionally with customers, vendors, and internal teams

Requirements

What you’ll need

Extensive working knowledge of warehouse operations, including pallet in/pallet out, pick and pack, material fulfillment, inventory management, WMS, and RF equipment
Skilled in computer and internet use, preferably in a PC, Windows-based environment
Mastery of MS Office, particularly MS Excel, and other data analysis tools
Ability to gather information from various sources, analyze data, and make improvement recommendations
10 years of 3PL warehouse management experience
Up to 30% travel required for training, company events, customer interaction, break/fix, and/or site visits
Ability to lift up to 75 pounds independently or with assistance
Ability to work around powered equipment and wear required personal protective equipment
Ability to work in varying temperatures, noise levels, dust, fumes, and odors

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and accidental death and dismemberment insurance
Short-term and long-term disability insurance
401(k) retirement plan
Employee Assistance Program
Health Savings Account
Dependent care Flexible Spending Account options
Critical illness, accident, and hospital indemnity coverage
Virtual doctor visits
Paid time off
Additional voluntary benefit options
Competitive pay
Opportunities for advancement
Training
Supportive culture