FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Relations Expert
Keolis Group. Promote the brand image of client organizations and build loyalty among customers with reduced mobility (PRM) and customers with disabilities (PSH) through high-quality responses .
Tech Stack
Tools & technologiesChefFlux
About the role
Key responsibilities & impact- Promote the brand image of client organizations and build loyalty among customers with reduced mobility (PRM) and customers with disabilities (PSH) through high-quality responses
- Handle front-office and back-office activities across all channels: telephone, video, email, postal mail, chat, and social media
- Independently manage complex situations, assess assistance needs, and book appropriate services
- Spend approximately 50–60% of working time on production activities
- Provide daily support to customer service advisors and share procedures and operational best practices
- Monitor production KPIs in real time, identify variances, and alert management
- Make and receive calls, handle customer requests by video, and respond to complex inquiries
- Sell suitable solutions and identify opportunities for additional sales
- Monitor customer interactions and route requests to the appropriate departments
- Manage customer cases in the back office and prepare reports, letters, emails, and tracking materials
- Provide regular reporting and comply with requirements related to certifications and labels
- Train and support new employees and deliver short customer service training sessions
- Contribute to the continuous improvement of customer service and process optimization
- Act as deputy to the Team Leader for reporting, workflow management, scheduling, and skills development
- Contribute to the testing and rollout of AI tools for customer relations and share feedback from the field
Requirements
What you’ll need- Education equivalent to a French Baccalauréat through two years of post-secondary education
- At least 8 years of experience in customer relations across multiple channels
- Proficiency in procedures and IT tools
- Ability to coach and support teams in a clear, instructional manner, helping them master operational best practices and customer handling
- Availability for a 35-hour rotating schedule, including day or night shifts
- Work may be scheduled Monday through Sunday, depending on the specified operating hours
Benefits
Comp & perks- An inclusive and supportive company culture where everyone can reach their full potential
- A dynamic, collaborative environment featuring team activities, experience sharing, and regular updates
- Concrete commitments to corporate social responsibility (CSR)
- Remote work
- Works Council benefits (CSE)
- Employee savings plan
- Sustainable Mobility Package
- Reimbursement of 75% of transportation costs
- One day per year dedicated to a high-impact social initiative