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Keolis Group

Customer Relations Representative

Keolis Group

. Handle incoming calls and make outbound calls .

Posted 10/5/2026full-timeNantes • FranceMid-LevelSenior💰 €22,440 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing calls, responding to inquiries, and ensuring compliance with quality standards. Proficient in using AI tools for personalized customer interactions and committed to continuous improvement in service delivery.

Highest-signal resume keywords
Customer Service ExperienceExcellent Written Communication SkillsExcellent Verbal Communication SkillsInterpersonal SkillsQuality Management Principles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Quick-ThinkingLogicalResponsiveTeam-OrientedService-Quality FocusedCurious
Tools & Technologies
AI ToolsCall Management Systems
Industry Keywords
Customer InteractionsQuality StandardsBack-Office OperationsCustomer CommunicationsContinuous Improvement

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Handle incoming calls and make outbound calls
  • Identify the purpose of customer calls and interactions
  • Respond to customer inquiries in accordance with established procedures
  • Transfer calls to the appropriate departments when necessary
  • Follow up on customer interactions
  • Enter call information and follow-up details into the designated tools
  • Manage and process customer cases through back-office operations
  • Follow instructions and comply with internal processes
  • Apply the guidelines relating to applicable certifications and labels
  • Participate in training on products, services, campaigns, tools, and procedures
  • Follow approved customer communications and quality standards
  • Apply the principles of the quality management system
  • Report malfunctions and contribute to the continuous improvement of customer service
  • Use AI tools to prepare and personalize customer responses
  • Review, verify, and adjust AI-generated responses

Requirements

What you’ll need
  • Education equivalent to A-levels up to a two-year post-secondary qualification
  • Previous customer service experience preferred
  • Quick-thinking, logical, and responsive
  • Team-oriented
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Service-quality focused
  • Curious and able to make proactive suggestions

Benefits

Comp & perks
  • An inclusive and supportive company culture where everyone can reach their full potential
  • A collaborative and dynamic environment, including team activities, experience sharing, and regular updates
  • Concrete CSR commitments: creating value for our clients and local communities, putting people at the heart of our priorities, protecting the planet, and ensuring sustainable growth
  • Remote work
  • Works Council benefits
  • Employee savings plan
  • Sustainable Mobility Package
  • Reimbursement of 75% of transportation costs
  • One day per year dedicated to a high-impact social mission
  • Training on products, services, promotional campaigns, tools, and procedures
  • Commitments and initiatives promoting diversity and inclusion