Customer Service Team Leader

. Lead and support a team of 20 to 40 customer service advisors .

Posted 9/25/2026full-timeAmiens • FranceSenior💰 €26,000 - €28,000 per yearWebsite

Tools & technologies

Flux

Key responsibilities & impact

Lead and support a team of 20 to 40 customer service advisors
Drive daily productivity and quality targets
Analyze production data and performance indicators, identify gaps, and implement corrective actions
Participate in the recruitment and onboarding of call center advisors
Assess advisors’ performance and ensure their ongoing training and skills development
Prepare and facilitate team meetings and management routines
Handle selected calls, particularly in conflict situations
Ensure compliance with certifications, standards, labels, procedures, and quality processes
Create, optimize, and distribute production schedules
Assign advisors daily based on call volumes
Manage leave, absences, and lateness
Collaborate with external service providers
Provide reporting to management and client operations departments
Contribute to the testing and deployment of AI tools for customer service and share field feedback

What you’ll need

Education equivalent to a high school diploma to two years of post-secondary education
Experience managing teams in a customer service environment
Proficiency in procedures and IT tools
Strong listening skills, leadership abilities, rigor, and a coaching-oriented approach
Strong customer service mindset

Comp & perks

35-hour rotating schedule, with two possible shifts: day or night
5% variable bonus
An inclusive and supportive company culture where everyone can reach their full potential
A collaborative and dynamic environment: activities, knowledge sharing, and regular updates
Concrete CSR commitments
Remote work
Works council benefits (CSE)
Employee savings plan
Sustainable Mobility Package
Reimbursement of 75% of transportation costs
One day per year dedicated to a high-impact social initiative