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Customer Success Manager – Customer Support and B2B Software Onboarding
KEVOX – Dokumentations-App für Ihre Arbeit. Guide new customers through getting started with KEVOX and tailor the software to their specific requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and support within a SaaS environment, with strong capabilities in creating training materials and conducting online training sessions. Proficient in German (C1) and skilled in relationship management and process improvement.
Highest-signal resume keywords
Customer SuccessSaaS ExperienceTraining Material PreparationGerman Language Skills (C1)Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportKey Account ManagementTraining Material CreationExplainer Video ProductionOnline Training Delivery
Soft Skills
Structured Working StylePrioritization SkillsProactive Communication
Tools & Technologies
TeamViewer
Industry Keywords
Customer ServiceService-Oriented EnvironmentOnboarding ProcessesCustomer Relationship Management
About the role
Key responsibilities & impact- Guide new customers through getting started with KEVOX and tailor the software to their specific requirements
- Proactively support existing customers and develop customer relationships further
- Analyze how customers can use KEVOX most effectively, identify untapped potential, and derive specific next steps
- Communicate customer opportunities systematically to internal teams and track implementation through to a solution for the customer
- Develop the KEVOX Academy further
- Create training materials, explainer videos, and articles
- Conduct online training sessions via video or TeamViewer
- Manage customer relationships independently
- Work with the team to continuously improve processes in onboarding, customer support, and the Academy
- Collaborate with Sales, Development, and Technical Support
Requirements
What you’ll need- Experience independently supporting customers or teaching others
- Interest in software and willingness to learn about technical topics
- Structured working style and ability to prioritize independently
- Very good German language skills (at least C1) in speaking and writing
- Experience in Customer Success, customer support, customer service, key account management, sales, or a service-oriented environment is an advantage
- Experience in a SaaS or software environment is an advantage
- Initial experience preparing knowledge content, such as training materials, explainer videos, or documentation, is an advantage
Benefits
Comp & perks- Direct impact: See how your work helps customers succeed and how your feedback directly shapes the software and our processes
- True cross-functional collaboration: Work directly with Sales, Development, and Technical Support
- Ownership and influence: Actively help build the KEVOX Academy and existing-customer support
- Structured onboarding with transparent training and regular feedback meetings featuring defined goals and clear expectations
- Attractive location in Bochum at the Exzenterhaus Bochum, with direct access to local and long-distance public transportation
- Public transportation ticket subsidy
- Flexible full-time working hours
- 30 days of vacation, including personal-choice days
- Short Friday working day, with the option to work remotely
- Regular feel-good meetings and feedback discussions
- Employee discounts
- Flat hierarchies
- Team events