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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in fraud investigation, ensuring compliance with regulatory requirements while fostering a high-performing team culture. Proficient in analyzing complex issues and managing competing priorities to meet established targets in the financial services industry.
Highest-signal resume keywords
Fraud Investigation LeadershipRegulatory ComplianceRisk Management PracticesPerformance ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud InvestigationsFinancial CrimesComplianceRisk ManagementKPI TrackingSLA MonitoringPerformance AnalysisDecision MakingCoachingTeam Management
Soft Skills
Effective CommunicationCollaborationAccountabilityCoaching SkillsProblem Solving
Tools & Technologies
MS WordMS ExcelMS PowerPointActimizeActOneCase Management Tools
Industry Keywords
Financial ServicesRegulated IndustrySuspicious Activity ReportAudit SupportQuality Review Processes
About the role
Key responsibilities & impact- Lead and develop a team of approximately 12 check fraud investigators
- Monitor productivity, quality, aging, and service-level metrics
- Assign workload and resources to balance capacity and meet deadlines
- Foster a collaborative, accountable, and high-performing team culture
- Use established performance management protocols to address performance issues
- Ensure investigations and Suspicious Activity Report (SAR) recommendations and reports are timely, accurate, and compliant
- Support audits, regulatory exams, quality review processes, and remediation efforts
- Track KPIs and SLAs using available reporting and dashboards
- Comply with KeyBank policies and procedures, including ethical conduct and acting in clients' and Key's best interests
Requirements
What you’ll need- Bachelor's Degree preferred; equivalent experience required
- 2+ years of experience in fraud investigation leadership or equivalent required
- Financial services or regulated industry experience required
- Experience leading fraud investigative, fraud, financial crimes, compliance, or risk management teams
- Strong knowledge of fraud investigations, regulatory requirements, and risk management practices
- Extensive experience meeting or exceeding established targets and driving critical activities to completion
- Ability to analyze complex issues, make sound decisions, and manage competing priorities
- Effective communication, coaching, and stakeholder management skills
- Strong leadership and management skills for processes, projects, and people
- Proficient computer skills, especially MS Word, Excel, and PowerPoint
- Actimize and ActOne experience
- Experience with Actimize or other case management tools preferred
Benefits
Comp & perks- Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
- Flexible workspace options where the role can be performed effectively in a mobile environment
- Reasonable accommodations for qualified individuals with disabilities or disabled veterans