CIAM Product Manager – Capabilities, Intelligence

KeyBank

. Execute the CIAM program and standards through implementation and optimization of authentication intelligence capabilities .

Posted 10/22/2026full-timeBrooklyn • Ohio • United StatesMid-LevelSenior💰 $71,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CIAM program execution, focusing on authentication intelligence, fraud detection, and risk-based authentication. Proficient in translating business and security objectives into measurable product outcomes while optimizing client experience and compliance.

Highest-signal resume keywords

CIAM Program ExecutionFraud Detection SolutionsAuthentication TechnologiesRisk-Based AuthenticationData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Authentication IntelligenceFraud DetectionBehavioral AnalyticsSession MonitoringRisk PoliciesDetection ModelsPerformance MetricsLink AnalysisThreat IntelligenceIdentity Verification

Soft Skills

Analytical SkillsProblem-SolvingCommunicationCross-Functional CollaborationInfluencing Without Authority

Tools & Technologies

LexisNexis ThreatMetrixBioCatchIovationMemcycoAuthentication Orchestration

Industry Keywords

CybersecurityDigital IdentityFraud PreventionFinancial ServicesHighly Regulated Environment

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Execute the CIAM program and standards through implementation and optimization of authentication intelligence capabilities
Support annual review and attestation of CIAM capabilities for compliance with the CIAM program and standard
Ensure CIAM capabilities align with enterprise fraud, security, risk, and client-experience objectives
Own authentication intelligence and fraud-detection capabilities, including device intelligence, behavioral analytics, session monitoring, fraud telemetry, and risk-based authentication controls
Develop and maintain capability roadmaps for CIAM tools and supporting services
Prioritize opportunities to improve fraud detection, authentication confidence, and client experience
Define business outcomes, requirements, and acceptance criteria for new or enhanced capabilities
Lead tuning and optimization of detection models, risk policies, signal utilization, and decisioning thresholds
Measure and improve detection coverage while reducing false positives and unnecessary client friction
Establish operating rhythms for platform health, policy review, tuning, testing, and performance validation
Analyze account takeover, phishing, impersonation, social engineering, and emerging fraud trends
Partner with Fraud Operations, Fraud Strategy, Cyber Defense, Security, Data & Analytics, Technology, and channel Product Managers
Translate fraud intelligence into detection policies, authentication controls, enhanced signal use, and orchestration recommendations
Support post-event analysis to identify signal availability, policy performance, and control gaps
Define authentication performance metrics covering security effectiveness, client friction, adoption, reliability, and operational performance
Establish data requirements, collection methods, reporting pipelines, and dashboards
Analyze trends and generate insights on fraud outcomes, authentication effectiveness, client experience, and stronger authentication adoption
Use metrics and insights to recommend roadmap priorities, control improvements, and investment decisions
Develop use cases leveraging device correlation, identity correlation, link analysis, threat intelligence, and authentication telemetry
Improve visibility into potentially malicious devices, infrastructure, sessions, and attack patterns
Act as day-to-day product subject matter expert for CIAM capability vendors and track product roadmaps and releases
Translate vendor capabilities into internal use cases, adoption plans, and measurable outcomes
Ensure CIAM intelligence signals integrate effectively into authentication flows and real-time decisioning
Partner with the Transmit squad and channel Product Managers to define responses such as allow, monitor, step-up, restrict, or block
Bring capability and intelligence demand through the CIAM Product Council for prioritization before backlog entry
Support reusable cross-channel patterns rather than channel-specific implementations

Requirements

What you’ll need

Bachelor’s degree in Business, Technology, Cybersecurity, Data Analytics, or a related field; equivalent experience will be considered
5+ years of experience in product management, identity and access management, fraud prevention, cybersecurity, digital identity, analytics, or a related discipline
Experience working with authentication technologies, fraud-detection solutions, identity intelligence platforms, or risk-decisioning capabilities
Strong understanding of authentication, identity verification, account takeover prevention, risk-based authentication, and fraud-detection concepts
Experience translating business, fraud, and security objectives into product requirements and measurable outcomes
Strong analytical, problem-solving, communication, and cross-functional collaboration skills
Ability to influence teams and drive outcomes without direct authority
Preferred: experience with fraud-detection or authentication-intelligence solutions such as LexisNexis ThreatMetrix, BioCatch, iovation, Memcyco, or comparable platforms
Preferred: experience tuning fraud policies, thresholds, rules, or detection models and evaluating false-positive and false-negative tradeoffs
Preferred: experience with authentication metrics, data analytics, dashboarding, link analysis, and performance measurement
Preferred: familiarity with authentication orchestration and Agile product delivery
Preferred: experience in financial services or another highly regulated environment
Preferred: knowledge of digital banking, commercial banking, branch, and contact-center authentication patterns

Benefits

Comp & perks

Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
Flexible workspace options in circumstances where roles can be performed effectively in a mobile environment
Reasonable accommodations for qualified individuals with disabilities or disabled veterans