Employee Relations Consultant

KeyBank

. Provide guidance, coaching, advice, and consultation to managers and employees on standard to moderately complex Employee Relations matters .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $57,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations consultation, risk management, and compliance with employment law while effectively supporting managers and employees through complex workplace issues. Proficient in using HR case management systems and data-driven insights to enhance organizational effectiveness.

Highest-signal resume keywords

Employee Relations ConsultationRisk ManagementHR Case Management SystemsEmployment Law KnowledgeData-Driven Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Relations PrinciplesPerformance Improvement PlansDocumentation CreationPolicy InterpretationCritical ThinkingProblem SolvingEmotional IntelligenceBusiness AcumenData AnalysisAI-Enabled Business Process Transformation

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationCollaborationPrioritizationAdaptability

Tools & Technologies

HR Information SystemsMicrosoft OfficeTeamsWordExcelOutlookVisierPeople Analytics Platforms

Industry Keywords

Human ResourcesFinancial ServicesEmployee Relations InvestigationComplianceConfidentiality

About the role

Key responsibilities & impact

Provide guidance, coaching, advice, and consultation to managers and employees on standard to moderately complex Employee Relations matters
Interpret and apply policy, support business objectives, mitigate risk, strengthen manager effectiveness, and facilitate employee engagement
Triage Employee Relations inquiries and determine appropriate next steps, including consultation, documentation, referral, or escalation
Escalate complex, sensitive, investigatory, legal, compliance, or high-risk matters to appropriate stakeholders
Create thorough, timely, and accurate consultation and employment-action documentation in a centralized case system
Provide timely, professional, and responsive support to employees and managers
Review and provide feedback on Performance Improvement Plans, termination documentation, and manager correspondence
Maintain confidentiality and discretion when handling sensitive Employee Relations matters and information
Identify Employee Relations issues and trends and escalate potential risks
Respond to unemployment insurance claim requests by gathering data, preparing responses, and partnering with stakeholders
Participate in projects, implementation activities, and line-of-business policy reviews
Comply with Key policies and procedures and act in the best interests of Key’s clients and Key

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources, Communications, Psychology, Sociology, or a related field preferred; equivalent experience may be considered
High school diploma or equivalent required
3+ years of Human Resources experience required
Employee Relations consultation experience preferred
Knowledge of employment law, HR practices, and Employee Relations principles
Ability to analyze standard to moderately complex Employee Relations issues, assess risk, apply policy, and recommend appropriate courses of action
Experience using HR case management systems, HR information systems, and Microsoft Office tools, including Teams, Word, Excel, and Outlook
Excellent oral and written communication skills
Ability to support employees and managers through sensitive, emotional, or escalated workplace concerns
Ability to prioritize work and meet deadlines
Ability to work effectively in changing, ambiguous, or unstructured environments
Experience participating in productive collaborative processes
Critical thinking, emotional intelligence, problem solving, risk management, and business acumen
Ability to demonstrate Key’s Values and identified Leadership Competencies
Ability to communicate face to face and by phone; frequent use of a PC/laptop
Occasional travel including overnight stay
Knowledge of financial services industry preferred
Employee Relations investigation experience preferred
Experience accessing, analyzing, and communicating data-driven insights preferred
Aptitude for and interest in AI-enabled business process transformation preferred
Experience using Visier or a similar People Analytics and Workforce Intelligence platform preferred

Benefits

Comp & perks

Base salary range of $57,000.00–$87,000.00 annually
Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
Hybrid work arrangement (3+ days)
Flexible options where roles can be performed effectively in a mobile environment
Occasional travel including overnight stay