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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading teams within complex operational and regulatory environments, focusing on procedure development, process improvement, and risk management. Capable of translating business and regulatory requirements into actionable procedures while fostering strategic partnerships across various functions.
Highest-signal resume keywords
Team LeadershipOperational Process DesignRisk ManagementRegulatory ComplianceAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Procedure ManagementChange ManagementOperational ExcellenceFraud Risk AssessmentControl Documentation
Soft Skills
Strategic ThinkingExecutive CommunicationInfluence LeadershipAccountability DevelopmentWritten Communication
Industry Keywords
Financial ServicesFraud OperationsRegulation ERegulation ZRegulation CCFCRANACHAMastercardZelleRTP
About the role
Key responsibilities & impact- Lead, develop and manage a team of strategic procedure and control professionals supporting Enterprise Fraud Services
- Establish expectations, priorities and quality standards for procedure development, control documentation and process improvement
- Develop teammates to critically assess processes, challenge the current state and recommend improvements
- Manage workload, capacity, prioritization and delivery across competing business, regulatory, technology and risk initiatives
- Coach teammates to operate as strategic partners to Fraud Operations and the broader Enterprise Fraud Services organization
- Provide leadership and governance over fraud procedures, job aids, decision matrices and operational documentation
- Translate business requirements, regulatory obligations, system functionality and risk expectations into actionable frontline procedures
- Establish standards for procedure design, documentation, review, approval and implementation
- Partner with business owners to implement and communicate procedure changes
- Evaluate processes for gaps, complexity, control weaknesses and efficiency opportunities
- Partner with Fraud Risk, Compliance, Legal, Operations and other control partners on procedure and process changes
- Support remediation, regulatory examinations, internal audits, compliance monitoring and other risk and control initiatives
- Build partnerships across Fraud Solutions, Operations, Risk, Compliance, Legal, Technology and other Lines of Business
- Lead working sessions, resolve barriers, drive decisions and provide executive-level communication on risks, recommendations and progress
Requirements
What you’ll need- Demonstrated experience leading teams in a complex operational, risk, financial services or related environment
- Strong people leadership skills with demonstrated ability to develop strategic thinkers and drive accountability
- Significant experience with operational process design, procedure management, controls, change management or operational excellence
- Strong analytical and problem-solving skills
- Exceptional written communication skills and ability to translate complex requirements into clear operational documentation
- Strong executive communication and presentation skills
- Ability to lead through influence across multiple functions and organizational levels
- Experience managing multiple priorities and complex initiatives in a highly regulated environment
- Strong risk and control mindset, including understanding of operational, regulatory, client and fraud risk
- Ability to operate independently, exercise sound judgment and drive issues through resolution
- Preferred: fraud, disputes, payments, banking operations or financial crimes experience
- Preferred: knowledge of fraud and dispute operations and applicable regulatory and payment-network requirements
- Preferred: familiarity with Regulation E, Regulation Z, Regulation CC, FCRA, NACHA, Mastercard, Zelle and RTP requirements
- Preferred: experience building or transforming procedure, process or control-management functions
Benefits
Comp & perks- Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
- Flexible workspace options where roles can be performed effectively in a mobile environment
- Benefits for which this position is eligible (specific list referenced in the posting)