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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud detection and prevention, with a strong understanding of bank processes and systems. Capable of providing timely client support while effectively documenting and communicating relevant information.
Highest-signal resume keywords
Fraud DetectionBank Systems KnowledgeAnalytical SkillsCustomer Service ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud AnalysisTransaction ReviewPattern IdentificationDocumentationBank Processes Understanding
Soft Skills
Interpersonal SkillsTeam BuildingRelationship BuildingWritten CommunicationVerbal Communication
Tools & Technologies
FDWCCardGuardQuestCUIHogan
Industry Keywords
ATM TransactionsDebit Card TransactionsCredit Card TransactionsFraud ClaimsLaws and Regulations
About the role
Key responsibilities & impact- Review ATM, Debit, and Credit Card transactions for potential fraud
- Verify transaction activity with client and take appropriate action
- Status cards as appropriate and initiate the fraud claim and reissue process when applicable
- Communicate the dispute process and action taken to the client
- Document relevant information in FDWC, CardGuard, Quest, CE Desktop, and CUI
- Communicate trends to management and peers
- Share information and recommend new processes as necessary
- Protect the bank against potential fraud loss through review of card transaction activity
- Provide clients with appropriate, timely support and relevant information
Requirements
What you’ll need- High school diploma or equivalent required
- Knowledge of laws and regulations
- Strong written and verbal skills
- Knowledge of bank systems: FDWC, TS2/CardGuard, Hogan, CUI, Quest
- Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product
- Ability to identify fraudulent activity and patterns
- Strong analytical skills
- Ability to excel in a self-paced production environment
- Team building, interpersonal, and relationship building skills
- Minimum 1 year fraud experience in a customer service environment
Benefits
Comp & perks- Incentive compensation may include production, commission, and/or discretionary incentives
- Flexible options in circumstances where roles can be performed effectively in a mobile environment