Lead Specialist – Digital Fraud Detection

KeyBank

. Detect and prevent digital banking fraud to minimize losses and protect customers .

Posted 10/27/2026full-timeUnited StatesSenior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in detecting and preventing digital banking fraud while ensuring regulatory compliance. Proficient in analyzing electronic transactions, managing multiple tasks, and communicating effectively with internal and external clients.

Highest-signal resume keywords

Fraud Operations ExperienceBanking Operations KnowledgeMS Office 365 ProficiencyAnalytical Problem-Solving SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud DetectionTransaction AnalysisRisk MitigationRecords ManagementBanking Transaction ProcessingGemba Kaizen MethodologyOrganizational SkillsDecision-MakingService Level Agreement ComplianceAccuracy and Precision Requirements

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsTime ManagementCollaboration

Industry Keywords

Digital Banking FraudCustomer Service ConceptsChange ManagementContinuous Personal GrowthOperational Problem-Solving

About the role

Key responsibilities & impact

Detect and prevent digital banking fraud to minimize losses and protect customers
Perform detailed analysis of electronic transactions and activities indicating suspected fraudulent activity
Provide documentary evidence supporting findings and confirmed fraud activity
Take precautionary measures on accounts and transactions to mitigate risk to KeyBank and clients
Provide direction to supported lines of business
Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management
Document daily reviews and analyses of suspect transactions
Provide area management with reports recapping current efforts
Maintain ongoing communication with internal and external clients regarding account resolution
Perform other specialized tasks as required

Requirements

What you’ll need

High School Diploma or equivalent (required)
2+ years of banking operations and/or fraud operations experience
Proven accuracy and organizational skills
Proven ability to manage multiple diverse tasks simultaneously
Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance
Proven written and verbal communication skills
Proven ability to analyze, solve problems, and make decisions effectively and independently
Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment
Working knowledge of business concepts, tools, and processes for sound decision-making
Working knowledge of customer service concepts and techniques
Working knowledge of back-office operations, banking transaction processing, and records management
Working knowledge of major production application systems
Working knowledge of established targets and driving critical activities to completion
Working knowledge of accuracy and precision requirements
Working knowledge of organizational, operational, and process problem-solving approaches
Working knowledge of Gemba Kaizen methodology
Working knowledge of continuous personal growth and learning
Working knowledge of change-management approaches
Working knowledge of collaborative techniques
Working knowledge of effective communication concepts, tools, and techniques
Basic understanding of organizational risk assessment and control

Benefits

Comp & perks

10% shift differential
Incentive compensation, which may include production, commission, and/or discretionary incentives
Eligible employee benefits
Hybrid/flexible workspace options where the role can be performed effectively in a mobile environment