Ops Department Manager, Commercial Payments Servicing

KeyBank

. Lead Analysts and Specialists supporting Commercial Payments and Digital Banking servicing functions .

Posted 10/21/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leadership within financial services, focusing on regulatory compliance, risk management, and operational effectiveness. Proven ability to develop high-performing teams and drive strategic initiatives while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Leadership ExperienceRegulatory ComplianceRisk ManagementFinancial Services ExpertiseTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance MetricsQuality Results MonitoringAction Plan DevelopmentChange ManagementPerformance ManagementWorkforce PlanningClient Servicing ModelsAutomationDigital CapabilitiesEmerging Technologies

Soft Skills

Effective CommunicationTeam LeadershipRelationship BuildingMentoringProblem Solving

Tools & Technologies

KeyNavigatorDigital Banking Platforms

Industry Keywords

Financial ServicesRegulated IndustryComplianceRisk ControlClient Outcomes

About the role

Key responsibilities & impact

Lead Analysts and Specialists supporting Commercial Payments and Digital Banking servicing functions
Monitor day-to-day operational performance metrics, quality results, risk indicators, and client service outcomes
Develop action plans to address performance and service gaps
Hire, mentor, and lead an inclusive, high-performing team across multiple sites
Lead change initiatives and support team members onsite through transitions
Design, implement, and test controls for regulatory and internal-policy compliance
Serve as a business leader on strategic projects and continuous improvement initiatives
Drive talent acquisition, performance management, workforce planning, employee engagement, and succession planning
Maintain expertise in assigned products, operational processes, client servicing models, and industry regulations
Build relationships with internal and external partners and vendors, including in-person meetings as needed
Lead interactions with regulators and auditors to maintain a strong compliance and risk control environment
Improve operational effectiveness and client outcomes through automation, digital capabilities, and emerging technologies
Perform additional assigned duties and responsibilities

Requirements

What you’ll need

Bachelor’s degree in business or related field, or equivalent experience (preferred)
3+ years of proven experience in leadership (required)
Financial services or regulated industry experience (required)
Familiarity with regulatory compliance, risk management, and financial performance oversight (preferred)
Experience with KeyNavigator and Digital Banking platforms (preferred)
Ability to lead teams through organizational, regulatory, and technology-driven change
Ability to communicate effectively with senior leaders, regulators, auditors, and external partners
Ability to balance concurrent projects and responsibilities
Occasional travel including overnight stay
Ability to meet general office physical demands, including prolonged sitting, face-to-face or telephone communication, frequent PC/laptop use, and occasional lifting/pushing/pulling of computer bags up to 10 lbs.
Compliance with KeyBank policies and procedures, professional and ethical conduct, and acting in clients’ and Key’s best interests

Benefits

Comp & perks

Base salary range of $80,000.00–$150,000.00 annually
Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
Benefits for which the position is eligible
Hybrid work arrangement with flexible options in circumstances where roles can be performed effectively in a mobile environment
Occasional travel including overnight stay