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KeyBank

Senior Manager, Business Technology – CRE Technology, Platform Strategy

KeyBank

. Participate in a structured leadership transition and progressively assume responsibility for the function .

Posted 11/12/2026full-timeUnited StatesSenior💰 $116,000 - $216,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial real estate lending processes, technology strategy, and product ownership, while effectively leading multidisciplinary teams to drive business outcomes and continuous improvement through data and analytics.

Highest-signal resume keywords
Commercial Real Estate LendingProduct OwnershipBusiness AnalysisData AnalyticsTechnology Delivery

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technology Roadmap DevelopmentPlatform ManagementProcess ImprovementRequirements PrioritizationSystem AdministrationDigital TransformationArtificial Intelligence ApplicationComplex Technology ImplementationStakeholder Relationship ManagementLoan Origination System Design
Soft Skills
People LeadershipCommunication SkillsCollaborationInfluenceResults-Oriented Culture Development
Industry Keywords
Commercial LendingBusiness TechnologyChange ManagementComplianceInformation SecurityFinanceGovernancePerformance MetricsStrategic Technology ProvidersMultidisciplinary Team Leadership

About the role

Key responsibilities & impact
  • Participate in a structured leadership transition and progressively assume responsibility for the function
  • Develop knowledge of CRE lending processes, technology, platform strategy, governance, and stakeholder relationships
  • Establish business strategy and a multi-year technology roadmap
  • Lead prioritization of platform capabilities, enhancements, integrations, upgrades, and technology investments
  • Translate lending business needs into technology, product, process, and data requirements
  • Partner on loan origination system design, configuration, integration, testing, deployment, and adoption
  • Apply product ownership and business analysis disciplines to deliver business outcomes and sustainable user experiences
  • Improve processes and experiences through technology, automation, data, analytics, and artificial intelligence
  • Establish the operating model for system administration, support, controls, release planning, and performance
  • Guide ongoing enhancement and continuous improvement using priorities, feedback, metrics, and emerging capabilities
  • Progressively assume leadership of a multidisciplinary team spanning system administration, product, process, data, and reporting
  • Develop talent, establish accountability, and foster a collaborative, innovative, results-oriented culture
  • Lead through influence across business, technology, risk, compliance, information security, finance, change management, and training
  • Communicate complex business and technology topics to end users and executive leadership
  • Manage relationships with strategic technology providers and drive accountability for commitments and outcomes

Requirements

What you’ll need
  • Bachelor’s degree in business, technology, finance, real estate, or a related discipline, or equivalent relevant professional experience
  • 10+ years of relevant experience across commercial real estate, commercial lending, business technology, digital transformation, product or platform management, system administration, technology delivery, business process transformation, or related disciplines
  • Experience leading complex technology, platform, product, or transformation initiatives
  • Demonstrated people leadership experience and ability to develop multidisciplinary teams
  • Experience with product ownership, business analysis, requirements, prioritization, and technology delivery
  • Experience implementing, operating, or materially enhancing complex technology platforms
  • Strong capabilities in data, reporting, analytics, process improvement, and problem solving
  • Working knowledge of artificial intelligence and its application to business processes and technology platforms
  • Strong business acumen and ability to operate effectively within a large, complex, and regulated organization
  • Exceptional written and verbal communication skills

Benefits

Comp & perks
  • Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
  • Benefits for which the position is eligible
  • Flexible workspace options in circumstances where roles can be performed effectively in a mobile environment