Bilingual Customer Support Representative

KeyNest

. Provide exceptional customer support via phone, email and live chat .

Posted 11/11/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱50,000 - ₱60,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer support capabilities, with fluency in English and at least one additional language. Proven ability to manage multiple priorities, resolve issues efficiently, and contribute to process improvements in a remote environment.

Highest-signal resume keywords

Fluent EnglishFluent In Spanish, Italian, Or FrenchCustomer Support ExperienceStrong Problem-Solving AbilityExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount ManagementBilling EnquiriesOperational Incident HandlingDocumentation Skills

Soft Skills

Calm Under PressureOrganisedProactive MindsetAbility To Manage Multiple Priorities

Industry Keywords

HospitalityTravelProperty ManagementTechnology

About the role

Key responsibilities & impact

Provide exceptional customer support via phone, email and live chat
Assist guests, hosts and business partners with access, booking, account and billing enquiries
Resolve customer issues from first contact through to resolution, taking full ownership of each case
Handle time-sensitive operational incidents and occasional GuestCare enquiries
Make outbound calls to customers and partners to gather information and coordinate resolutions
Prioritise multiple conversations and cases based on urgency and impact
Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers
Accurately document all interactions and actions taken within internal systems
Use sound judgement when handling situations that fall outside standard processes
Contribute ideas that improve processes, products and customer experience
Provide occasional support for GuestCare service during busy periods or out-of-hours coverage

Requirements

What you’ll need

Fluent English (spoken and written)
Fluent in at least one of the following: Spanish, Italian, French
Additional languages are a strong advantage
At least 2 years' experience in customer support or another customer-facing role
Comfortable handling customer conversations over the phone
Experience in hospitality, travel, property management or technology is beneficial, but not essential
Excellent written and verbal communication skills
Strong problem-solving and decision-making ability
Calm and confident under pressure
Organised and able to manage multiple priorities
Comfortable working independently in a fully remote environment
A proactive mindset with a willingness to learn and improve
Flexible to work a rotating shift pattern, including evenings, weekends and public holidays

Benefits

Comp & perks

Fully remote working
40-hour working week on a rotating shift pattern + 1 hour break
20 days of annual leave
Structured onboarding and continuous learning through our internal training platform
Clear opportunities for career progression and internal development
Work with an international team supporting customers across multiple countries and languages
A collaborative, supportive culture where your ideas and feedback are valued
Competitive salary based on your experience and location