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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with expertise in diagnosing hardware, connectivity, and software issues. Proficient in coordinating technicians and providing clear communication between customer service and technical teams.
Highest-signal resume keywords
Technical SupportHardware TroubleshootingFluent SpanishClient OnboardingField Service Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware TroubleshootingSoftware DiagnosisConnectivity Issue ResolutionTechnical SupportIT Helpdesk ExperienceField Service ManagementIssue TrackingProblem IdentificationTechnical Documentation
Soft Skills
Strong Support MindsetCross-Functional CollaborationClear CommunicationSelf-StarterMethodical Problem Solving
Tools & Technologies
Support/CRM Tools
Industry Keywords
Smart LockersIoTAccess-Control HardwareClient SuccessTechnician Coordination
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Diagnose and resolve locker hardware and software issues, including faults, connectivity, and access errors, escalated by customer service
- Coordinate on-site technicians in each city, dispatching them for physical fixes and following issues through resolution
- Provide technical support to the customer service team and help qualify client-reported issues
- Act as the technical point of contact between customer service and the tech team
- Translate client-reported issues into clear technical details and relay fixes and updates
- Maintain records of issues, technician visits, and resolutions in support/CRM tools
- Identify recurring technical problems and provide feedback to Product/Ops
- Build deep product and hardware knowledge as the internal locker expert for Spain
- Occasionally support onboarding for new clients
Requirements
What you’ll need- Fluent/native-level Spanish and excellent English
- Fully remote; can be based anywhere, provided you work CET business hours (11AM CET to 8PM CET)
- Good working conditions, including Wi-Fi and electricity backups when needed
- Strong technical background in technical support, IT helpdesk, hardware troubleshooting, or field service
- Ability to diagnose hardware, connectivity, and software issues methodically
- Experience or confidence coordinating external technicians and vendors through resolution
- Ability to manage multiple open issues and technicians across different cities
- Strong support mindset and ability to explain technical issues simply to non-technical colleagues
- Comfortable working cross-functionally with customer service and the tech team
- Self-starter comfortable working remotely
- Nice to have: experience with smart lockers, IoT, or access-control hardware
- Nice to have: experience coordinating or managing field technicians or installers
- Nice to have: previous client onboarding or customer success experience
Benefits
Comp & perks- A unique opportunity to play a key role in a rapidly growing, well-funded global startup.
- Join a young, international, and ambitious team.
- Strong support from our global offices and internal teams.