Order Processing and Returns Associate

Keystone Technologies

. Enter customer purchase orders into the computer system and work with the warehouse team to fill orders .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage orders, communicate effectively with customers, and resolve issues related to pricing, inventory, and shipping. Proficient in data entry and Microsoft Excel, with a keen attention to detail and organizational abilities in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry ExperienceProficient In Microsoft ExcelExcellent Verbal And Written Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ProcessingInventory ManagementShipping CoordinationRMA Processing

Soft Skills

Attention To DetailAbility To Prioritize TasksTeam CollaborationProfessional Relationship Management

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer OrdersWarehouse CoordinationClaims InitiationLogistics ManagementOrder Status Updates

About the role

Key responsibilities & impact

Enter customer purchase orders into the computer system and work with the warehouse team to fill orders
Process shipments released from third-party warehouses
Manage back orders and communicate with internal and external customers accordingly
Work with internal departments to resolve pricing, credit, inventory availability, and shipping issues
Communicate directly with customers to provide order status updates
Develop working knowledge of part numbers and product offerings
Serve as a customer service contact for internal and external customers and see RMA cases through completion
Interact with customers and sales personnel to initiate claims
Collaborate with the product development team to have warranty claims reviewed
Investigate shipping discrepancies with the warehouse team and perform computer transactions to adjust inventory levels
Communicate with the accounting team to ensure customers receive proper credits
Coordinate logistics to collect returned goods and ship replacements
Communicate directly with customers to provide case status updates
Maintain key customer records in the computer system

Requirements

What you’ll need

Must be located in Central Standard Time, Mountain Standard Time, or Pacific Standard Time
Able to travel to Headquarters in Lansdale, PA for onboarding and training during the first week of employment
High School Diploma or equivalent required
1-3 years of customer service experience or experience in a related field
1-3 years of data entry experience
Proficient in Microsoft Office applications, specifically Excel
Excellent verbal and written communication skills
Exceptional organizational skills and attention to detail
Ability to work individually and in a team
Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment
Ability to process in a timely manner
Able to maintain professional relationships with internal and external customers

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Voluntary life insurance
Employer-paid group life insurance
Short-term disability
401(k) plan with company match
Paid time off
Philanthropic opportunities
Permanent remote position