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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan application analysis and processing, with a strong focus on customer communication and problem-solving. Proficient in utilizing technology and data to enhance operational efficiency and ensure compliance with credit policies.
Highest-signal resume keywords
Loan Application AnalysisCustomer CommunicationMicrosoft ExcelProblem-SolvingMortgage Lending Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProcessingDocument ReviewCredit Policy AnalysisData CollectionApplication Review
Soft Skills
Outstanding Verbal SkillsOutstanding Written SkillsSelf-StarterFlexibilityOpenness to Feedback
Tools & Technologies
Microsoft WordGoogle Suite
Industry Keywords
Mortgage LendingLoan AnalystUnderwritingCustomer ExperienceCross-Functional Collaboration
About the role
Key responsibilities & impact- Analyze loan applications, collect essential documents, and obtain third-party reports
- Contact customers and third parties by phone, email, and text to obtain documents and information
- Provide proactive status updates and answer customer questions about required documents
- Serve as the primary customer contact throughout processing and underwriting
- Review and analyze documents against credit policy to prepare loans for underwriting decisions
- Meet and exceed daily and monthly quotas for application reviews while maintaining quality standards
- Identify roadblocks and credit policy alignment issues
- Collaborate with sales and operations teams to determine solutions
- Work cross-functionally to meet processing and funding goals
- Contribute to projects involving system, procedure, and credit policy testing, power-user support, training, mentoring, data, and reporting
- Attend team meetings and provide regular feedback
Requirements
What you’ll need- Preferred Associate’s or Bachelor’s degree or equivalent experience in business or a departmentally related field
- 1–2 years of successful professional experience as a Loan Analyst/Processor and/or 2–3 years of successful professional experience within the mortgage lending industry
- Track record as a self-starter with a strong desire to learn and grow
- Strong computer skills, including Microsoft Word, Excel, and Google Suite
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to apply technology to solve business problems
- Outstanding verbal and written skills
- Ability to provide an excellent customer experience with borrowers and business partners
- Openness to giving and receiving feedback
- Comfortable speaking up and asking questions
- Ability to follow a proven process
- Flexibility to work in a dynamic environment of rapid change
Benefits
Comp & perks- Medical, Dental, and Vision Insurance: free employee-only coverage; heavily discounted dependent premiums
- Health Savings Account (HSA) with annual employer contributions of $1,000 for individual coverage and $2,000 for dependents
- Short-term and long-term disability insurance
- Group life and AD&D insurance with coverage at 1x annual salary
- Remote work policy
- One-time remote office setup reimbursement of up to $500
- Monthly $85 stipend for internet and phone expenses
- Flexible Time Off with no strict limits, subject to manager approval
- Up to 8 weeks of paid medical or caregiver leave
- 12 weeks of paid maternity/paternity leave
- Short-term disability leave for birthing mothers
- 401(k) plan with Fidelity
- 100% company match on contributions up to 3% of compensation or $8,000, whichever is less
- Immediate vesting of employer contributions
- Occasional in-person gatherings for key meetings, training, and team building
