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Kiavi

Sales Operations Analyst

Kiavi

. Serve as the primary point of contact for Salesforce and Ops Console user support, addressing and resolving questions from the sales team .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $76,000 - $110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce administration and sales operations, focusing on data integrity, report building, and process optimization. Strong analytical skills and effective communication abilities support collaboration with cross-functional teams to enhance sales efficiency.

Highest-signal resume keywords
Salesforce AdministrationData Integrity ManagementReport BuildingSales Operations SupportProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SalesforceData AnalysisReport CreationDocumentationLead AssignmentEmail TriagingJira TicketingAutomationPipeline MonitoringField Creation
Soft Skills
Detail OrientedVerbal CommunicationWritten CommunicationTime ManagementCollaboration
Tools & Technologies
Ops ConsoleSales ToolsDashboardsFlowsPage Layouts
Industry Keywords
Sales OperationsE-VerifyCross-Functional TeamsSales Team EfficiencyOnboarding

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for Salesforce and Ops Console user support, addressing and resolving questions from the sales team
  • Own daily, weekly and monthly "Run the Business" operations, such as lead/account assignment, data integrity updates, email triaging, and report building
  • Identify areas for improvement, optimize current tasks, and automate manual processes to enhance efficiency
  • Act as the first line of defense for production support bugs and feature feedback, filing Jira tickets on behalf of the sales team and escalating as needed
  • Maintain comprehensive documentation for all sales processes and Run the Business tasks
  • Assist with field creation, Flows, page layouts, and list views
  • Assist in new sales tool setup, training, rollout, onboarding, and adoption monitoring
  • Create and maintain standardized reports and dashboards to monitor pipeline health, data integrity, and key performance indicators in Salesforce
  • Support Salesforce hygiene and administration through routine data clean-ups and report notifications
  • Execute quarterly projects aimed at elevating sales team efficiency and efficacy
  • Assist in building out Salesforce tools for the New Construction team
  • Work closely with Sales Representatives, Sales Leaders, Marketing, and cross-functional teams

Requirements

What you’ll need
  • Bachelor’s degree
  • 1+ years experience in a Sales Operations capacity
  • Experience using Salesforce
  • Highly detail oriented
  • Excellent verbal and written communication skills
  • Ability to manage time effectively across multiple work streams, and juggle multiple projects
  • Strong analytical skills, thrives in a data rich environment
  • Experience collaborating effectively with business stakeholders, sales reps, and cross functional teams
  • Able to create thorough documentation of work
  • Must complete E-Verify employment eligibility confirmation

Benefits

Comp & perks
  • 5% bonus
  • Benefits
  • Remote work option
  • In-office locations in San Francisco and Pittsburgh for those who prefer office work