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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems administration, with a strong focus on managing Microsoft 365, Active Directory, and providing exceptional customer service in hybrid environments.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 ManagementActive Directory FamiliarityCustomer Service SkillsWillingness To Learn
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationUser ManagementDevice ManagementLicense ManagementWindows Client SupportIntune SupportExchange Online SupportHybrid Environment SupportTechnical Troubleshooting
Soft Skills
Calm DemeanorFriendly Manner
Tools & Technologies
Microsoft 365Entra IDIntuneExchange OnlineTeamsActive Directory
Certifications & Qualifications
Degree In ITVocational Training In IT
Industry Keywords
Customer SupportOnboardingSecurityCompliance
About the role
Key responsibilities & impact- Serve as the dedicated technical contact for customers in the Stuttgart area
- Handle first- and second-level support requests
- Set up workstations, printers, and meeting rooms
- Provide on-site customer support as needed
- Manage users, devices, and licenses in Microsoft 365, Entra ID, Intune, Exchange Online, and Teams
- Support hybrid environments with Active Directory
- Gradually take over support responsibilities during onboarding
- Work closely with the founder and share knowledge in security and compliance
Requirements
What you’ll need- Degree or vocational training as an IT specialist, or equivalent practical experience
- Experience in IT support or systems administration
- Familiarity with Windows clients and Active Directory
- Experience with Microsoft 365 and Intune is a plus
- Valid driver’s license
- Calm and friendly manner when dealing with customers
- Willingness to learn new technologies and topics
Benefits
Comp & perks- Permanent employment contract
- Part-time employment from 20 hours per week or full-time
- Remote work, with on-site attendance only for customer appointments in the Stuttgart area
- Flexible working hours
- Modern equipment
- Genuine opportunities to develop expertise in Microsoft 365 and IT security
- 30 days of annual leave
- Direct knowledge transfer and close collaboration with the founder
- Probationary period: 6 months